Concierge

Concierge

In the spirit of "Making Dreams Come True" a Concierge embodies our core value of hospitality; going above and beyond to enhance our guest experience as an integral part of the customer's journey. This front of the house role is not a destination-in-itself, but rather acts as the friendly and helpful guide that can quickly and comfortably recognize the spoken or unspoken need of each visitor and connect them to the proper solution or next step. Duties may include greeting and welcoming guests, knowledge of building and all tenants, wayfinding assistance, access to wheel chairs, coordination with hotel staff related to accommodations, etc. Not only does a Concierge provide assistance, share helpful information or assist guests to various destinations, but most importantly, with professionalism and a warm welcome, they help each and every guest feel immediately at home in The Center for Advanced Healthcare. With pride for The Villages and all it has to offer, paired with a genuine desire to serve and help others, the Concierge contributes to creating lasting first impressions and establishes the beginning of an unforgettable experience with us here in Florida's Friendliest Hometown!

Role Responsibilities:

Provide a welcoming environment by greeting guests in a friendly, professional and approachable manner at all times.

Cultivate an inviting and helpful environment by keeping all lobby areas beautiful, tidy and well attended. Notify appropriate service for any repairs or maintenance issues.

Model a positive approach to teamwork, strong communication skills and the ability to handle multiple priorities at once.

Continually round lobby areas to assess guest's needs and identify the appropriate solutions or next steps.

Connect guests with appropriate center tenant and hotel representatives.

Maintain a working knowledge of Primary Care Amenities and Services, and the center's amenities & services; sharing helpful information when pertinent.

Distribute amenity, business, service and medical information to guests upon request.

Knowledge of The Villages and surrounding localities to be able to assist guests with directions or inquiries.

Answer incoming lobby phone line and assist callers with questions and requests; making outbound calls.

Participate in special hosting events at the center.

Attend special meetings, educational sessions, and assist in training of new team members.

Required Qualifications

Basic computer skills

Must be able to confidently and effectively communicate with customers, guests and team members

Strong interpersonal skills

Preferred Qualifications

Previous customer service experience

Previous experience working in a healthcare setting

Additional Information

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours: 20

Pay Range: $37,440 - $42,500 per year

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.