Investment Specialist - Remote

Application Deadline 08/30/2026 Location VIRTUAL(R)13 - HomeRes - IL Work Schedule Monday-Friday, 10 am to 7 pm Central Time Remote Opportunity Remote Overview The BMO Investment Services (BIS) Investment Service Specialist's primary responsibility is to provide clients with a superior customer service experience. Duties include assisting clients with account questions, password resets, account opening, balance inquiries, money movements, transfers, quotes, and handling fixed income and market‑linked CD investment inquiries, purchases, and redemptions. The role also involves uncovering opportunities to refer clients to BIS Financial Advisors and internal bank partners. Responsibilities Service incoming phone calls and emails within service level goals. Demonstrate core competencies by connecting, asking open‑ended questions, and listening to uncover opportunities. Execute trades on client account open requests (e.g., mutual funds or brokerage products). Facilitate customer asset transfers into the bank and perform required account maintenance. Provide general and specific information on accounts, products, transaction status, etc. Respond to web navigation queries, assist online trade execution, and provide basic technical assistance. Process account opening and maintenance, completing required documentation accurately. Use the client relationship management system to track activities and contacts. Uncover referral opportunities to Financial Advisors and BMO Harris Bank colleagues. Participate in outbound calling campaigns to grow the investment business. Serve as secondary contact for client requests when the assigned Financial Advisor is unavailable. Provide customized, comprehensive service to mass‑market clients. Support service requests from a product set that includes mutual funds, fixed income, certificates of deposit, managed asset allocation programs, insurance products, and annuities. Resolve client issues quickly to retain relationships and build future growth opportunities. Maintain strong knowledge of investment products, regulatory requirements, competitive trends, and comply with firm and regulatory policies. Adhere to compliance guidelines and maintain accurate records. Risk Management Maintain strong knowledge of target investment products and solutions. Perform all service activities in compliance with regulatory requirements and policies. Adhere to the guidelines in the Compliance Manual for BIS Financial Advisors. Conduct business within regulations of banking and brokerage entities (NASD, SEC, Federal Reserve, Internal Audit). Maintain accurate client and transaction records. Use approved marketing literature to mitigate risk and exposure. Knowledge Minimum 2-3 years of successful experience with customer service focus in financial planning, securities, or insurance. Valid and active SIE, Series 7, and 66 (or 65+63) required. Series 65 obtained within 6 months of employment. Bachelor’s degree preferred in finance or economics. Basic knowledge of a financial planning process. Solid knowledge of markets and investment products. Strong working knowledge of the financial industry. Experience with managed products and/or financial planning services. High level of integrity (Clean U‑4). Skills Strong customer service and communication skills. One‑on‑one and group presentation skills. Excellent problem‑solving skills. Demonstrated ability to refer financial opportunities. Salary $41,714.00 - $77,500.00 (Salaried, commissions may apply). Benefits Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans, along with performance‑based incentives and discretionary bonuses. Full details at EEO Statement BMO is a proud equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, disability status, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state, and local law. BMO is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation, please email View email address on click.appcast.io. #J-18808-Ljbffr Remote Jobs