Property Manager Residential

Job Description

Job Description

Job Title: Property Manager                                   Wage Status: Salary

Reports to: Operations Director

Job Summary: 

Colonial Property Management’s Property Manager is  a motivated and personable employee able to provide effective, efficient, and profitable management and oversight of all aspects of their assigned Portfolio.  The Property Manager is responsible for all day-to-day operations of the property including marketing, resident relations and retention, facilities management, financial reporting, and employee supervision in order to meet the established operating budget and financial goals of ownership. 

Duties & Responsibilities:

Personnel Supervision

1. Hire, train, coach/counsel and when necessary, terminate employees in accordance with company policy and under the direction of the Human Resources Director.

2. Train and be responsible for work performed by all personnel under their direction.

3. Establish daily personnel schedules and provide adequate coverage for office, maintenance, and emergency needs.

4. Perform written evaluations of employees and make recommendations for salary increases and/or advancement.

5. Maintain accurate daily payroll records including time off requests and balances. 

6. Ensure compliance of all Company personnel policies.

7. Conduct daily morning meetings to set priorities, discuss issues and direct on-site staff.

8. Maintain open communication with Operations Director to ensure all company needs are met, including coverage or help maintaining your own workload.

9. Effective leadership of a large team of diverse individuals.

Marketing and Leasing

1. Good phone etiquette and ability to check voicemails and emails throughout the day.

2. Become an expert on the property and market its features, amenities, location, and neighborhood.

3. Set expectations and hold staff accountable in matters relating to customer service and sales abilities.

4. Assume responsibility and set goals for achieving 100% occupancy on a consistent basis.

5. Develop a monthly marketing plan for the portfolio in conjunction with Operations Director.

6. Oversee the processing of lease applications; accept or deny based on CPM application criteria.

7. Oversee preparation and proper execution of lease / renewal agreements and related forms.  Ensure accuracy.

8. Monitor and review traffic and availability daily.

9. Produce and update Owners’ reports in an accurate and timely manner.

10. Ensure CPM Website and Internet Listing Sites are accurate and updated regularly.

11. Review market data to ensure the portfolio is priced appropriately, recommend pricing adjustments to the Operations Director regularly.

Budgets and Financials

1. Oversee the rent collection process including 5-day, 14-day paperwork ensuring delinquent balances are monitored and addressed regularly.

2. Input accurate information in Propertyware to track and maintain accurate lease and financial transactions.

3. Ensure rent payments are handled according to CPM guidelines.

4. Approve necessary supplies and equipment purchases in accordance with budget and policy guidelines.

5. Work within an established budget and review variations with the Operations Director.

6. Assist Operations Director with creation of annual budget.

7. Complete past due debt procedures as outlined in standard operating procedures. 

Procedural and Resident Relations

1. Ensure resident satisfaction through effective communication and quality rapport.  

2. Oversee move-in process.  Prepare units thoroughly and execute in accordance with company guidelines.

3. Oversee move-out process. Conduct apartment inspections with Lead Maintenance following company guidelines.  

4. Brainstorm and plan fun activities to engage residents and enhance their lives on the property..  

5. Professionally handle difficult customer interactions.

6. Initiate and monitor legal actions under supervision of Operations Director.