Sales Support Representative

Company Information AssetGuard Products is a leading provider of environmental compliance products and solutions tailored for the industrial and oil and gas markets. With a commitment to Safeguarding Assets, Conserving Resources, and Securing Tomorrow, we help our clients meet regulatory requirements while improving operational efficiency. Position Summary The Sales Support Representative serves as the primary inbound contact for clients and leads, delivering high-quality client success support and sales enablement to help retain customers and drive revenue. This hands‑on role qualifies inbound leads, handles client inquiries, supports outside sales with quotes and order processing, and ensures smooth handoffs and excellent client experience. Responsibilities Answer inbound phone calls, emails, and web inquiries promptly and professionally. Qualify inbound leads: gather contact details, needs, timeline, budget, and buying readiness; record and update CRM entries. Route qualified leads to outside sales with clear handoff notes and follow‑up tasks. Support outside sales: prepare quotes/proposals, assist with order entry, track contract and fulfillment status. Manage client issues (billing, product questions, returns, scheduling); resolve or escalte according to guidelines. Conduct onboarding tasks and follow‑ups to ensure timely time‑to‑value for new clients. Maintain accurate CRM and ticket records; document interactions and next steps. Follow up on outstanding quotes, renewals, and service requests to advance opportunities. Contribute client feedback and suggestions to product, operations, and sales teams. Qualifications 2+ years in client success, customer service, inside sales, or sales support. Strong phone presence and clear verbal/written communication. Experience qualifying leads and supporting sales workflows. Proficiency with CRM systems (Salesforce, HubSpot, MS Dynamics or similar) and MS Office/Google Workspace. Organized, detail‑oriented, able to prioritize multiple tasks. Customer‑focused, team‑oriented, and comfortable working cross‑functionally. Experience in B2B environments or supporting outside sales teams – Preferred Familiarity with quoting/order‑entry tools and basic contract/admin processes – Preferred Working Conditions Prolonged periods sitting, standing and walking. Must be able to comprehend and follow written and oral instructions. Must be able to complete tasks even with frequent interruptions. Must be able to use discretion and independent judgment as needed. Must be able to speak clearly on the phone and to fellow workers. Benefits Competitive Compensation Package Medical + Dental + Vision Coverage 401K + Company Match Life Insurance + Long Term Disability Coverage – 100% Company Paid Health Savings Account (HSA) Tuition Reimbursement Program Wellness Check Program - Insurance Premium Discounts EAP Resources Paid Holidays Paid Time Off (PTO) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr