Account Support Associate

Account Support Associate

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

Responsibilities include:

• Responding to client inquiries and concerns and ensuring timely and quality service delivery and follow-up to ensure satisfaction.
• Understanding the scope of the contract and making sure that all work is carried out accordingly.
• Being a financial and operational systems champion. Suggesting efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinating and onboarding vendors for reactive and planned works and managing sub-contractor paperwork.
• Reviewing processed invoices and ensuring accurate cost center coding. Coordinating the billing application, calculating margins, raising invoices, and submitting to clients. Working closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Reviewing and approving maintenance billing invoices and projects as per contracted agreements. Ensuring consistent delivery of core operational and financial outputs on the account.
• Responding to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Delivering monthly reporting support on Contract and Business Unit Reviews.
• Assisting in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintaining QHSE documentation and ensuring it is available using company systems.
• Gathering and analyzing data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impacting own team and other teams whose work activities are closely related.
• Suggesting improvements to existing processes and solutions to improve the efficiency of the team.

Requirements include:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Support position is $60,000 annually and the maximum salary for the Account Support position is $65,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).

About CBRE Group, Inc.: CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at