Shift Leader

Shift Leader

Shift Leaders are responsible for coaching crew members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product and a smile. Everyone on our team works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then apply today!

Responsibilities include:

• Hold guests as highest priority and role model exceptional guest service
• Talk employees in and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests' needs and service standards throughout shift.
• Support training of crew members as directed by general manager.
• Communicate goals and hold team members accountable for performance to ensure quality, service and cleanliness standards are met during shift.
• Drive sense of urgency through crew members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Ensure restaurant standards and marketing initiatives are properly executed.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure crew members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Communicate equipment issues, crew member performance feedback, and other restaurant opportunities with general manager.
• Comply with all restaurant, brand, and franchisee policies.

Qualifications:

• Must be able to fluently speak/read English
• Math and writing skills
• Must be able to adapt to the changing needs of the business
• Restaurant, retail, or supervisory experience preferred
• Guest focus anticipate and understand guests' needs and exceed their expectations.
• Problem solving and decision making make good decisions based on analysis, experience and judgment.
• Building effective teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits include:

• Competitive bi-weekly pay
• Employee discounts coffee and donuts are free!
• Medical and dental insurance with company contribution (full time employees)
• Career advancement opportunities
• Flexible scheduling