Office Receptionist/Constituent Care Assistant

Job Description

Job Description

THE MISSION OF WORLD CHALLENGE

We exist to bring Christ-centered care to orphans and widows living in the deepest places of need. Through safe homes, restored health, emotional support, and the hope of the Gospel, we help move people from survival to lasting transformation. In regions where poverty and persecution intersect, we believe that caring for the most vulnerable is how the love of Jesus is revealed and how lives, families, and communities are changed for generations.

· Salary Range

• Between $23.00 - $28.00 per hour, based on experience 

· Classification

• Full-time, hourly/non-exempt position

JOB PURPOSE

World Challenge, Inc. is seeking a friendly, organized, and service-oriented individual to serve as our Office Receptionist/Constituent Care Assistant. This role will manage access into our facility, greet guests, visitors, and service providers; answer incoming phone calls and re-direct as necessary, and will generally oversee reception support. Additionally, this position will function as part of the Constituent Care Department, with dedicated responsibilities for and support of this team.

KEY RESPONSIBILITIES 

Front Desk & Reception

• Welcome visitors and guests and direct them to the appropriate person/office.
• Answer phone calls and redirect to the appropriate person/office; ensure appropriate voice-mail messages are programmed for non-working hours.
• Receive, sort, and distribute incoming mail, packages, etc., to intended staff.

Constituent Care Support

• Ensure full-time phone coverage and assist with donation processing, database maintenance, and other assistance as needed for the Constituent Care Department.
• Other duties and responsibilities for the Constituent Care Department, including but not limited to thank yous to donors, responding to prayer requests, updating records, and other tasks directed by supervisor.

Office & Administrative Support

• Maintain sufficient stock of office supplies and keep supply storage area organized.
• Order and purchase needed goods and services via company credit card.
• Maintain schedule and coordinate use of shared office spaces, such as conference rooms, ensuring they remain clean, organized, and ready for use.
• Maintain office common areas and internal communications, such as bulletin boards, staff displays, and supply areas (kitchen, chapel, etc.).
• Provide general administrative and office support as directed, including special projects and occasional assistance to other departments or leadership as needed.

Qualifications

• Spiritual Alignment:  Requires agreement with World Challenge’s Statement of Faith. 
• Education:  High school diploma or equivalent (post-high school education preferred)
• Experience: 2 years of relevant work experience; non-profit ministry experience a plus.v
• Communication & Interpersonal Skills:  Excellent interpersonal, organizational, administrative, and communication skills; ability to provide exceptional customer service to internal and external customers.
• Technical Proficiency:  Proficiency in the use of the internet and Microsoft Office (Email, Excel, PowerPoint, Teams), databases, and applications; ability to operate scanners, copiers, and related office equipment.

BENEFITS

World Challenge, Inc. offers a comprehensive benefits package for full-time employees:

• Health & Wellness: 93% of medical premiums and 100% of dental/vision premiums paid by the organization.
• Financial Security: 403b Retirement Plan with up to 5% employer matching.
• Life & Disability: 100% employer-paid Life Insurance/ADD, as well as Long-Term disability (LTD).
• Work-Life Balance: Flexible Paid Time Off Policy
• Additional Perks: Wellness reimbursement, education reimbursement, and voluntary coverage options (Accident, Critical Illness, Nextep Law)

WORKING CONDITIONS

• Schedule: In-office attendance required (no remote). Work hours are 9:00am to 5:00pm, Monday through Friday.
• Environment: Climate-controlled office environment.
• Physical: Requires lifting up to 25 pounds.