Technical Consultant

Technical Consultant

360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the Technical Services team and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.

As a Technical Consultant, you are part of our implementation team, who plays a key role in seamlessly onboarding new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform as well as specifications for the development of Technical Solutions.

As a Technical Consultant, you will support and manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, API's), 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

As we grow, we need to continue to automatize and find repeatable solutions. Part of your job will be to design tools to either support the rest of the team and specific customer's requests and avoid time-consuming work.

What You'll Do

Within 1 month, you will:

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing
• Master our integration possibilities (Workato, data lake, flat files, APIs)

Within 3 months, you will:

• Work with clients to understand their technical requirements and scope projects accordingly
• Collaborate with our sales and development teams to design and implement solutions that meet client requirements
• Ensure successful delivery of projects on time and within budget
• Provide technical expertise and support to clients throughout the project lifecycle
• Continuously learn about new technologies and stay up-to-date with industry trends
• Develop and maintain technical documentation and project plans
• Participate in client-facing meetings and presentations

Within 6 months, you will:

• Develop repeatable and scalable processes to improve project quality and delivery
• Be able to support the team on difficult integrations & troubleshooting issues
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients

Within 12 months, you will:

• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Create and propose new services to our Professional Service catalog
• Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform

The Skill Set

• Bachelor's degree in Computer Science or a related field
• 8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)
• Excellent understanding of APIs and REST integrations
• Strong technical skills, including experience with programming languages such as Java, Python, or Ruby
• Knowledge of SaaS platforms, cloud-based solutions, and web technologies
• Experience scoping projects, designing technical solutions, and delivering on projects
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations,
• Solution-oriented, client-first mindset in everything you do
• Enthusiasm for our culture explained here
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
• Strong organizational skills and attention to detail
• Experience with project management methodologies such as Agile or Scrum is a plus

What We Offer

• Compensation: Pay structure includes base salary, variable incentive pay, and company equity
• Benefits/Perks: Comprehensive health insurance starting your first day of employment RRSP contribution matching Generous parental leave Professional development opportunities through our own platform
• Balance: We offer unlimited days of annual PTO 5 days for sick leave Holiday time in accordance with the Ontario Holiday Calendar We are a remote-first organization and promote flexible work hours
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: & find out more about the teams, product and processes ‍

Interview process

• Call with the Talent Acquisition Manager
• Discovery Interview with your future coach
• Case study with the team and the coach
• Interview with a Global Leader
• References & Offer!

Get ready using our Knowledge Base:

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!