Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team MemberBree Buckles - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.Providing exceptional customer service through phone, email, and other communication channels.Translating documents and correspondence between English and Spanish.Collaborating with team members to ensure accurate and timely resolution of customer issues.Educating clients on insurance products and helping them make informed decisions.Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages. Previous customer service experience in the insurance industry is a plus. Strong organizational and multitasking abilities. Empathetic and patient, with a commitment to resolving customer concerns. Familiarity with insurance terminology and policies.High school diploma or equivalent; college degree is a plus. Relevant state insurance license preferred. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. Ability to work flexible hours to accommodate client needs.Compensation: $50,000.00 - $75,000.00 per year