Retail Sales Customer Service Representative

Retail Customer Service Representative Role We are seeking dedicated team members to provide comprehensive customer service, order management, and warranty support to our clients' customers. This role involves communicating through phone and email channels to address a variety of inquiries and resolve customer concerns. Responsibilities Deliver exceptional customer service via phone and email. Manage customer orders, including processing and tracking. Provide warranty support and process warranty claims. Handle inquiries related to orders, products, and services. Assist customers with navigating the global marketplace. Support customer groups and address their specific needs. Resolve production and shipping issues. Provide website support and troubleshooting. Handle other customer inquiries, including spam and marketing‑related issues. Requirements Must be able to use English at a B1 minimum level and successfully complete the English written and oral assessment. Must be willing to complete assessments that include a typing test (25 wpm). Great communication skills, able to express themselves clearly and professionally. Demonstrate strong abilities to work independently and as a remote team player. Must be adaptable and flexible, demonstrating abilities to work with process and information changes. Must be at least 18 years of age. Must have high school diploma or equivalent. Sales experience highly preferred. Recommended Qualifications Experience with customer service via phone, email, and live chat support is preferred but not required. Experience in customer service, sales, billing and technical support. Hours Of Operation 7 days a week. Monday‑Friday 7am‑7pm; Saturday‑Sunday 9am‑6pm. Equal Employment Opportunity TaskUs is a proudly equal opportunity workplace and affirmative action employer. We celebrate diversity and are committed to providing equal access to opportunities. If you need reasonable accommodations during the hiring process, please let us know. #J-18808-Ljbffr TaskUs