Workplace Experience Coordinator

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a CBRE Workplace Experience Coordinator, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building. What You’ll Do: As the first point of contact, you are responsible for greeting everyone entering the facility with a friendly and welcoming demeanor. Issue visitor and parking passes in alignment with the building’s security protocols. Manage janitorial or maintenance work orders as needed. Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building. Organize and manage on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering. Coordinate and execute workplace services, including mail, office supply services, and onboarding. Coordinate with vendors who supply services or goods to the workplace. Manage incoming and outgoing mail/carrier packages, etc. in a timely manner. Coordinate office visits and manage building access as required. Coordinate and manage point of sale merchandise (POSM) including delivery, shipment, and inventory with third party agencies. Coordinate and manage IT related issues; elevate issues to internal IT team when necessary. Arrange and confirm meeting, dining, and business activities on behalf of the requestor. Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner. Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead. This is not a comprehensive list of job requirements, additional tasks may be included. #J-18808-Ljbffr CBRE Group, Inc.