Outbound Call Specialist

Monthly Pay: $3,777 - $5,661 USD per month Summary A service follow-up request enters the calling queue, gets checked, becomes an outbound conversation, and closes with clear notes or an agreed next step. The Outbound Call Specialist helps customers receive accurate service information and timely callbacks, reducing unanswered questions and missed connections. This position sits within the customer service team, works under a customer service team lead, and coordinates with service scheduling colleagues. This is a fully remote, desk-based position offering work from home in New Jersey, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Job Responsibilities Review assigned outbound calls in the daily queue, checking the reason for contact, previous conversations, requested callbacks, and any outstanding service questions before dialing. Use a CRM such as Salesforce to review customer contact information and service history, keeping each conversation connected to the correct customer profile. Place outbound calls through a contact-center phone system such as Five9, introduce the purpose clearly, and confirm that the intended customer is available to speak. Ask focused questions to understand the customer's service request, explain approved product or service information, and check understanding without making unsupported promises. Arrange requested service appointments using a scheduling and calendar tool such as Microsoft Outlook, confirming available openings and communicating agreed appointment details accurately. Record call outcomes, relevant questions, appointment details, and next steps promptly so colleagues can understand the interaction without repeating completed work. Set follow-up reminders when customers request another call or additional information, and review outstanding callbacks before marking assigned requests complete. Escalate unresolved service questions, repeated contact difficulties, or unavailable appointment options to the customer service team lead, including concise context and actions already taken. Close completed requests with clear outcomes, and hand off open items to the appropriate support team member with ownership and next steps identified. Meet quality expectations through accurate information, appropriate turnaround, complete notes, respectful conversations, and dependable follow-up; use coaching to improve future calls. Qualifications High school diploma or equivalent. About 1-2 years of outbound calling, customer service, or appointment scheduling experience preferred. Familiarity with outbound calling queues, callback priorities, call dispositions, and maintaining accurate customer interaction histories. Comfort navigating customer profiles, phone queues, and appointment calendars while keeping conversation notes clear and relevant. Clear spoken communication, professional telephone etiquette, and the ability to explain service information in straightforward language. Ability to listen carefully, confirm customer needs, and recognize questions that require guidance from the team lead. A reliable computer, high-speed internet, and quiet private workspace suitable for confidential customer conversations and focused desk-based work. Availability for the 40-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Fully remote work from home in a desk-based customer contact role. Structured onboarding and training on a CRM such as Salesforce, a contact-center phone system such as Five9, and a scheduling and calendar tool such as Microsoft Outlook. Regular check-ins with the customer service team lead for feedback, questions, and practical coaching. Opportunities to build outbound calling, appointment scheduling, customer conversation, and follow-up skills through daily work. Benefits Health coverage, paid leave, a 401(k), bonus opportunities, and stipends. #J-18808-Ljbffr Talentoma