Bankruptcy Services Representative

Role Description

The Bankruptcy Services Representative is responsible for monitoring, reviewing, and providing input and guidance to taxpayers and the Department regarding the collection of taxes under bankruptcy protection. This role monitors bankruptcy cases for compliance and reviews/approves/rejects proposed bankruptcy payment terms to ensure the Department’s interests are protected. Additionally, this role determines the collectability of taxes upon either discharge or dismissal of bankruptcy cases, and advises other Department business units of the proper course of actions necessary when a taxpayer is under bankruptcy protection. This role may be required to provide support to the Attorney General’s Office in regards to litigation in administrative/judicial forums.

This position may be available for remote work within Arizona.

Job Duties

• Bankruptcy Case Management
  • Creates new bankruptcy cases; reviews and determines appropriate actions required to file bankruptcy proofs of claim.
  • Monitors status of cases and claims; monitors cases for plan confirmation, dismissal or discharge, and monitors cases for new or additional liabilities that warrant further action.
  • Reviews and approves/rejects payment terms specified in payment plans prior to court approval.
  • Ensures the collection of bankruptcy revenues by monitoring taxpayer’s compliance with the terms of plans confirmed by the Federal Bankruptcy Court.
  • Responds to taxpayer inquiries.
  • Conducts case research to locate returns and audit records, as requested.
  • Records and documents any changes to the bankruptcy case status in the Tax Accounting System (TAS).
  • Tracks, reviews, and/or audits tax returns submitted by taxpayers in bankruptcy and amends proof of claims, as appropriate.
  • Determines ownership relationships, potential taxable activities, and prepares proofs of claim based on the outcome of research.
  • Negotiates the compromise of tax liabilities within the framework of payment plan confirmation or business liquidation in the bankruptcy.
  • Prepares and reviews statistical reports, and makes a determination and posts proper disbursement of payments and/or tax refunds.
  • Advises the audit unit and other departments of proper course of actions necessary when a taxpayer is under bankruptcy protection.
  • Escalates high profile or sensitive accounts to supervisor, as needed.
• Attorney General’s Office Support
  • Records and documents all case determinations from the Attorney General’s Office.
  • Conducts timely analysis of bankruptcy plans referred to the Attorney General’s Office for litigation.
  • Provides the Attorney General’s Office with litigation support in administrative and/or judicial forums.
  • Alerts the Attorney General’s Office of non-compliance issues.
  • Prepares, files, reviews, and processes all Attorney General/State Court and Bankruptcy documents and reports.
  • Prepares Attorney General/State Court and Bankruptcy unit case files for record retention and destruction per established guidelines.
• Collection Enforcement
  • Initiates administrative enforcement to include the placing or modifying liens, levy of financial institutions or place of employment, seizure and sale of assets, and subpoena of books and records.

Qualifications

• Knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations.
• Knowledge and understanding of tax collection enforcement rules and regulations in regards to bankruptcy cases.
• Knowledge of investigative and research techniques.
• Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS.
• Knowledge of tax filing requirements and supporting documentation necessary to process tax returns.
• Skill in utilizing Artificial Intelligence Systems.
• Strong communications skills, to include verbal, written, and active listening.
• Effective organization and time management skills.
• Skilled in compiling and analyzing detailed financial information.
• Strong interpersonal skills and demeanor.
• Strong negotiation and persuasion skills.
• Proficient in the use of a PC/laptop in a Windows environment.
• Proficient in the use of tax reporting system.

Requirements

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment.
• Minimum two (2) years of collections or related experience.
• Experience in a tax collection program or customer service experience emphasizing administrative and judicial/legal collection enforcement.
• Experience with Continuous Improvement, Six Sigma and/or LEAN.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Sick time accrued at 3.70 hours bi-weekly.
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.
• Flexible schedules to create a work/life balance.