Salesforce Product Owner

Salesforce Product Owner

This is a high-impact leadership role for a Salesforce professional who wants true platform ownership. As our Salesforce Platform Manager, you'll set the vision for how Salesforce supports the business, lead a talented team of architects, admins, and developers, and partner closely with executive, sales, and technology leaders to turn business strategy into scalable CRM solutions. You won't just manage Salesforce you'll shape how it drives revenue, efficiency, and decision-making across the organization.

Platform Strategy & Ownership

• Define and own the Salesforce product strategy and multi-year roadmap, ensuring alignment with business goals and future growth.
• Serve as the strategic voice of Salesforce across the organization, balancing innovation, scalability, and platform health.
• Stay ahead of Salesforce releases and industry trends, bringing forward ideas that improve performance and user experience.

Team Leadership

• Lead and mentor a cross-functional Salesforce team including solution architects, administrators, and developers.
• Foster a collaborative, high-performing team culture focused on quality, accountability, and continuous improvement.

Project & Stakeholder Management

• Oversee Salesforce initiatives end-to-end from intake and prioritization through delivery, adoption, and optimization.
• Partner with Sales, Marketing, Operations, and Technology leaders to understand business needs and translate them into impactful Salesforce solutions.
• Manage expectations, dependencies, and timelines across multiple stakeholders.

Platform Health, Data & Governance

• Establish and enforce best practices for system governance, data integrity, security, and release management.
• Ensure Salesforce remains reliable, scalable, and aligned with business processes as the organization grows.

Technical & Functional Leadership

Configuration & Automation

• Design and oversee complex Salesforce configurations, including custom objects, fields, validation rules, and advanced automation using Flows.
• Guide solution design decisions to ensure maintainability and long-term value.

Reporting, Analytics & Integrations

• Deliver meaningful dashboards and reports that drive insight, accountability, and adoption.
• Oversee integrations with third-party systems to ensure seamless data flow and extended platform capabilities.

User Adoption & Change Management

• Drive Salesforce adoption through thoughtful change management, training, and ongoing user support.
• Act as a trusted Salesforce subject-matter expert, resolving issues, guiding enhancements, and continuously improving the user experience.

What We're Looking For

Core Qualifications

• Strong communicator who can bridge technical solutions and business outcomes
• Proven ability to translate business requirements into high-impact Salesforce solutions
• Deep understanding of Salesforce in a complex, business-critical environment
• Strategic thinker with hands-on problem-solving skills
• Comfortable owning solutions from concept through launch and ongoing optimization
• Adaptable and energized by change and growth

Experience

• 35+ years of experience delivering Salesforce solutions in an administrator, lead, or manager role
• Demonstrated success scaling Salesforce to support business growth
• Experience in real estate, mortgage, or financial services is a plus

Education

• Bachelor's degree in Computer Science, CIS/MIS/BIS, or related field required
• Master's degree a plus

Work Schedule & Location

• Full-time, MondayFriday (9:00 AM 6:00 PM)
• Hybrid work model (minimum 2 days per week onsite)
• Office locations: South Windsor, CT or Charlotte, NC (commutable required)

Why RCN Capital

• Competitive medical, dental, and vision benefits
• 401(k) with employer match
• Free food & beverage program
• Free onsite gym and laundry
• A fast-growing company where Salesforce leadership has visibility, influence, and impact

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.