Customer Success Manager

Job Description Develops relationships with smaller to mid-sized clients in order to increase revenue. To empower customers to achieve their goals through smart utilization of our software, which in turn ensures loyalty and a high rate of retention and expansion. In addition to developing relationships with clients and becoming a trusted advisor, the CRM is responsible for upselling and contract renewals for a strategic segment of our customers. Must have a strong understanding of customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers’ strategic business goals. Manages the customer experience across their segment of customers meeting agreed retention and usage targets. Pursues relationships with current accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Performance measured by customer satisfaction and retention. Hybrid in Groton, CT or Atlanta, GA Duties & Responsibilities Develop and maintain strong client relationship throughout the customer lifecycle Basic knowledge of platform system and tools Provide best practices to clients Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly. Lessons learned are identified and shared with the relevant teams Engage with customer to promote software adoption and onboarding strategies Provides renewal sales quotations and responds to requests for proposals Manage book of business Minimum Knowledge, Skills And Abilities Required Experience: Requires 0 to 2 years of related experience Requires a bachelor’s degree Must have excellent analytical and problem‑solving skills Must have the ability to work independently and handle multiple priorities and deadlines simultaneously Computer/Technical: Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrate ability to learn and understand basic office software applications Salesforce experience is a plus Other Skills: Excellent verbal and written communication, organization and follow‑up skills Excellent relationship building skills and ability to work both individually and as a member of a team are necessary Ability to work effectively within a fast‑paced, deadline‑driven environment Strong client focus with exceptional collaborative and influencing skills Working Conditions Normal office environment Extending viewing of computer screens Some overnight travel required Essential Functions Spends time at a computer workstation and desk. Moves throughout department or other locations to access or exchange information. May involve carrying loads up to 50 lbs. and being able to remain in a stationary position. May involve lowering oneself to file, and reaching, twisting or turning. Involves handling office materials, typing, writing and other tasks that require manual dexterity. Continuous listening. Ability to communicate information. This job may require accommodating different bodily movements and physical abilities Equal Employment Opportunity Statement Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire. #J-18808-Ljbffr