RoadSide Assistance Operator

Job Description

Job Description

# Roadside Assistance Operator – Non-Towing

**Job Type:** Full-Time / Part-Time
**Department:** Roadside Assistance
**Position:** Roadside Assistance Operator

### About the Position

We are looking for a reliable, customer-focused **Roadside Assistance Operator** to respond to customers who need help with their vehicles. This is a **non-towing position** focused on providing roadside services and getting customers safely back on the road.

The ideal candidate is dependable, mechanically inclined, comfortable working independently, and able to provide excellent customer service in a variety of roadside situations.

### Responsibilities

* Respond to roadside assistance calls and service requests.
* Provide **non-towing roadside services**, including:

* Jump starts
* Lockout assistance
* Flat-tire assistance and tire changes
* Tire inflation
* Fuel delivery
* Minor roadside troubleshooting
* Battery assistance
* Safely assess the customer's vehicle and roadside situation.
* Communicate clearly and professionally with customers.
* Follow company safety procedures and roadside safety practices.
* Properly document completed service calls.
* Maintain assigned vehicle, tools, and equipment.
* Communicate with dispatch regarding arrival times, service status, and completion.
* Provide professional and courteous service while representing the company.
* Work outdoors in varying weather conditions.

### Qualifications

* Valid driver's license with a clean driving record.
* Reliable transportation to and from work.
* Ability to work independently and make sound decisions.
* Strong communication and customer-service skills.
* Basic understanding of vehicles and roadside situations.
* Ability to safely lift and handle equipment.
* Must be comfortable working around traffic and on the roadside.
* Previous roadside assistance, automotive, delivery, fleet, or customer-service experience is a plus, but **training may be provided**.

### This Position Does NOT Include

**This is a non-towing position.** Employees will **not be responsible for towing vehicles** or operating tow trucks.

### What We Offer

* Competitive pay
* Flexible scheduling
* Paid training
* Opportunities for additional hours
* Advancement opportunities
* Company-provided equipment, where applicable
* A team-oriented work environment

### Ideal Candidate

We're looking for someone who is dependable, professional, and willing to help people when they need it most. If you enjoy working with vehicles, helping customers, and being out in the field rather than sitting behind a desk, this could be a great opportunity for you.

**Apply today to join our roadside assistance team!**