Office Manager

Job Description

Office Manager - Urgently hiring in Santa Monica!

Job Title: Office Manager
Pay: $85,000 - $100,000 per year
Hours: Monday - Friday, 8:30 AM - 5:30 PM
Start Date: ASAP


Looking for a balanced work environment and a chance to make a real impact? Join our close-knit and passionate team at a luxury design company dedicated to craftsmanship, heritage, and a positive workplace culture in Santa Monica, CA, as an Office Manager and help us keep things running smoothly every day.


As an Office Manager, you'll oversee the daily administrative operations, guide a small team, and ensure that everything from order processing to customer service is handled with excellence. You'll work closely with our internal team and factory in France to deliver results that matter.


What You'll Do

As an Office Manager, you will be responsible for

• Supervising and guiding a team of approximately four employees to ensure efficient daily operations
• Coordinating workflows, providing coaching, and maintaining a respectful, professional work environment
• Managing incoming customer and B2B orders from receipt to completion, ensuring accuracy and timely processing
• Overseeing order documentation, including sales orders, purchase orders, invoices, and shipping paperwork
• Tracking and resolving order discrepancies, delays, and communication gaps among the office, sales team, and factory
• Ensuring accurate and timely receipt of shipments from the factory in France, matching merchandise to manifests and resolving issues
• Serving as the primary point of contact for customer service matters, managing escalations professionally and calmly
• Supporting the sales team with order status updates, manufacturing timelines, and resolving customer inquiries
• Maintaining effective office procedures and exploring ways to streamline workflows

What You'll Bring

The ideal candidate for this role will have

• Proven experience in office or team management, preferably in a manufacturing or luxury goods environment
• Strong organizational skills and exceptional attention to detail
• Excellent communication skills, both verbal and written
• Ability to handle sensitive customer situations professionally and with a solution-oriented mindset
• Sound judgment, independence, and the ability to make decisions confidently
• Dependability and consistency in work performance
• A positive attitude and a collaborative approach to teamwork
• Comfort working in a fast-paced, dynamic environment

Why Join Us in Santa Monica?

• Be part of a prestigious company with a rich heritage celebrating craftsmanship and design
• Enjoy a supportive and positive workplace culture emphasizing work/life balance and respect
• Comprehensive benefits including fully paid health, dental, and vision insurance, and company HSA contributions
• Generous PTO starting at 2 weeks, increasing to 4 weeks after three years
• 401(k) plan with company match to support your future

Location & Schedule

This position is on-site in Santa Monica, CA, working Monday through Friday from 8:30 AM to 5:30 PM.


Ready to Take the Next Step?

If you're ready to bring your organizational talent and leadership skills to a thriving, values-driven company in Santa Monica, apply today! Contact our recruiting team to learn more - we're hiring now!

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Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.