Member Service Representative - Lake Highlands Family YMCA

YMCA of Metropolitan Dallas

Description

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today!

Member Service Representatives are responsible to:

Promote and sell memberships and services
Learn to give quality tours according to the goals and interests of our members
Scan member cards and greet by name
Build relationships and retain members
Answer member questions in a prompt, professional, and friendly manner
Attend paid trainings and meetings and learn new skills
Work with a team to make a lasting difference in your community
Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements:

Provide positive outlook and experiences
Friendly and team oriented
Adaptable to changing situations
Ability to manage multiple priorities
Must be able to stand for long periods of time
Professional customer service and communication skills
Responsible for quality and accuracy
Ability to learn new programs quickly
Proficient with Microsoft Suite and web navigation
Creative and innovative
High school diploma or GED
Bilingual helpful, but not required

Requirements

As a Member Services Representative , you'll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

Give quality tours to potential new members
Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
Giving quality tours tailored to the interests of prospective members
Greeting members by name and scanning members in
Building relationships and helping retain members
Providing prompt, friendly, and professional service
Multitasking in a fast-paced environment while managing front desk responsibilities
Participating in paid trainings and team meetings
Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
Supporting your team to create a positive and engaging environment

Schedule:

Membership Service Representative - Hours & Availability

The following are the primary shifts we are currently hiring for:

Weekday Opening Shift: 4:45 AM - 9:00 AM

Weekday Closing Shift: 5:00 PM - 8:00 PM

Weekend Shifts: 12:00 PM - 5:00 PM on Saturdays and Sundays

This position supports member engagement, check-ins, and front desk operations during our busiest times.

Apply

Vacancy posted 4 days ago

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