Customer Service Attendant - Graziano's Hialeah 49th Market

The Customer Service Attendant (CSA) provides friendly and efficient service to customers while supporting multiple areas of the restaurant, including the register, dining area, beverage station, and panini/food preparation station. This position is responsible for taking and processing orders, preparing beverages and select food items, maintaining cleanliness and organization, and ensuring a positive guest experience.

Essential Duties and Responsibilities

• Greet customers in a friendly and professional manner and assist with questions, requests, and menu selections.
• Take customer food and beverage orders accurately and enter orders into the point-of-sale (POS) system.
• Process payments by cash, credit/debit card, vouchers, or other approved payment methods.
• Issue refunds, voids, or credits with manager approval and in accordance with company procedures.
• Count and verify cash drawers at the beginning and/or end of shifts and reconcile payments with sales as required.
• Prepare and serve hot and cold beverages, including coffee, espresso-based beverages, blended drinks, and tea, according to established recipes and customer requests.
• Prepare paninis, sandwiches, and other designated food items according to established recipes, portion standards, and customer specifications.
• Operate panini presses and other approved food preparation equipment safely and according to company procedures.
• Assemble, heat, plate, package, and present food items according to company quality and presentation standards.
• Follow proper food handling, temperature control, sanitation, allergen awareness, and cross-contamination prevention procedures.
• Maintain the panini and food preparation area in a clean, organized, and fully stocked condition throughout the shift.
• Restock ingredients, packaging, condiments, beverages, and other supplies as needed.
• Answer customer questions regarding beverages, menu items, bakery products, paninis, ingredients, and catering offerings.
• Deliver food, beverages, condiments, and other requested items to customers as needed.
• Check completed orders for accuracy, quality, and presentation before serving or handing them to customers.
• Respond appropriately to customer concerns and involve a manager when necessary.
• Maintain clean and orderly checkout, beverage, food preparation, and dining areas.
• Complete general cleaning duties, including cleaning tables, chairs, counters, equipment, and floors; removing dirty dishes; replenishing supplies; and emptying trash.
• Collect plates, cups, and other service items and clear tables as customers finish their meals.
• Restock stations and roll silverware as needed.
• Follow all company food safety, sanitation, cash-handling, and customer service policies and procedures.
• Assist other team members and restaurant areas as operational needs require.
• Perform other related duties as assigned.

Required Skills/Abilities

• Excellent interpersonal and customer service skills.
• Ability to communicate professionally with customers and team members.
• Ability to take, prepare, and fulfill food and beverage orders accurately.
• Ability to work efficiently in a fast-paced, customer-facing environment.
• Ability to safely operate POS systems, beverage equipment, panini presses, and other designated restaurant equipment.
• Knowledge of or ability to learn proper food handling, sanitation, allergen, and cross-contamination procedures.
• Ability to multitask and transition between customer service, cashier, beverage preparation, food preparation, and cleaning responsibilities.
• Strong attention to cleanliness, organization, food quality, and order accuracy.

Education and Experience

• Previous restaurant, customer service, cashier, food preparation, or similar experience preferred.
• Previous experience preparing sandwiches, paninis, or similar food items is preferred but not required.
• Must successfully complete all required company training, including food safety and position-specific training.

Physical Requirements

• Prolonged periods of standing and walking.
• Frequent bending, reaching, twisting, and repetitive hand and arm movements.
• Must be able to lift, carry, push, or pull up to 25 pounds.
• Must be able to safely work around hot surfaces and food preparation equipment, including panini presses.
• Must be able to perform duties in a fast-paced restaurant environment.
• Must be available to work scheduled shifts, which may include early mornings, evenings, weekends, and holidays.