Office Manager

DESCRIPTION

Position Summary
The Office Manager is the operational hub of the facility. This person coordinates the admissions process, keeps census data accurate and up to date, manages incoming calls, and keeps the facility stocked with the supplies needed for daily operations. They are often the first point of contact for prospective clients, families, and referral sources, so the role calls for professionalism, discretion, and compassion toward people seeking help for substance use and mental health concerns.

Key Responsibilities

Admissions

• Coordinate the admissions process from arrival, working with clinical, medical, and admissions staff so each client's intake goes smoothly.
• Gather and verify demographic, insurance, and referral information, and make sure intake paperwork and consents are complete before or at admission.
• Complete admissions paperwork and procedures.
• Keep in touch with families, and prospective clients about admission status, following confidentiality requirements.

Census Management

• Keep an accurate daily census for all levels of care, including admissions, discharges, transfers, and changes in level of care.
• Reconcile census data in the electronic health record (EHR) with clinical and billing teams.
• Produce daily and weekly census reports for leadership..

Phone and Front Office

• Answer and route calls professionally, including calls from people in distress. Know when to escalate to clinical staff.
• Greet visitors, manage the front desk, and keep the reception area welcoming.
• Take accurate messages and make sure time-sensitive inquiries, especially admissions calls, are followed up promptly.

Supply Management

• Monitor inventory of office, household, and program supplies, and place orders to keep adequate stock.
• Track vendor relationships, orders, and deliveries, and keep purchasing within budget.
• Organize storage areas and keep inventory records up to date.

REQUIREMENTS

• Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. 2+ years of office management or administrative experience, preferably in healthcare or behavioral health. Experience with an EHR system (Kipu preferred) and Microsoft Office or Google Workspace. Working knowledge of HIPAA and 42 CFR Part 2 confidentiality requirements, or willingness to learn them quickly. Strong organizational skills, attention to detail, and the ability to juggle competing priorities. Calm, empathetic communication style suited to a treatment environment.

Founded in 1975, MARR (Metro Atlanta Recovery Residences) is a nonprofit addiction treatment organization based in Doraville, Georgia. For five decades, we've helped men and women build lasting recovery through gender-specific programs that combine evidence-based clinical care with a 12-Step foundation and a whole-person approach to healing: physical, mental, and spiritual.

MARR offers a full continuum of care, including residential, partial hospitalization (PHP), intensive outpatient (IOP), and commuter programs, along with a strong alumni community that supports clients long after treatment ends. We are accredited by The Joint Commission and fully licensed by the State of Georgia.

Our team includes clinicians, counselors, medical staff, admissions and outreach professionals, and support staff who share one goal: giving people and families affected by addiction a real chance at a new life. We value accountability, respect, and compassion, both in how we treat clients and in how we treat each other. If you want work that matters and a team that shows up for one another, we'd love to meet you.