Enterprise OCM Lead

1. Role Overview

The Enterprise OCM Lead is a high-impact, hybrid advisory and execution role designed for a seasoned change management professional who thrives at the intersection of executive coaching, community relations, and tactical delivery.

This position requires a true strategic change specialist who is also well-versed tactical work performed alongside/embedded within product development and modernization project teams. You will serve as the protective buffer and strategic navigator for the human side of the Borough's rapid transformation portfolio. This role is responsible for ensuring that complex technological, data, and operational changes are seamlessly adopted by both Borough employees and the unique, culturally diverse resident communities of the North Slope. This work will need to be performed aggressively on a six-month timeline.

Additionally, this position provides high-touch, 'VIP/White Glove' change support directly to Department Directors, the Mayor's office, and executive steering committees to mitigate friction and accelerate decision-making. This person may also assume accountability for change and adoption campaign outcomes on smaller technology integration projects.

2. Core Responsibilities

• Strategic Change Leadership: Author and execute the overarching Enterprise Change and Adoption Strategy to align all active IT, infrastructure, and operational workstreams.
• Executive & VIP Coaching ('White Glove Support'): Provide one-on-one transition coaching to Borough leadership. De-escalate resistance, align differing agendas, and prepare leaders to sponsor change visibly and effectively.
• Local Community & Resident Engagement: Design and execute engagement plans tailored specifically to the cultural, linguistic, and geographic realities of North Slope Borough communities, ensuring accessibility and local buy-in.
• Business Readiness & Training: Map change impacts down to the individual department level, designing the educational curricula and performance-support pathways needed to sustain new systems.
• Target Operating Model (TOM) Alignment: Partner with the ETMO Enterprise Architect and Product, Project, and Program Leads to translate future-state design packs into realistic workforce impact plans. Adoption Analytics: Establish baseline adoption metrics and track continuous improvement, change readiness, and adoption to ensure that the borough is ready for change and that transformation goals deliver lasting, measurable operational value.

3. Client-Facing Deliverables & Activities

The Enterprise OCM Lead has primary ownership of the 'Change, Adoption, and Sustainment (C)' deliverables family:

Enterprise Change & Adoption Strategy

• Formulate the overarching approach, strategic narrative, and change management principles for the entire NSB transformation.

Stakeholder Map & Engagement Plan

• Identify and analyze key stakeholders across all Borough departments; define tailored engagement matrices.

Change Impact & Readiness Assessment

• Assess how upcoming technology and process changes will disrupt current daily operations; evaluate organizational readiness.

Communications Plan & Message Toolkit

• Draft a comprehensive communication cadence and reusable messaging kits for internal employees and external stakeholders.

Training & Performance-Support Plan

• Design standard operating training curriculum, learning paths, and post-go-live job aids.

Adoption & Outcome Measurement Plan

• Create tracking scorecards and feedback loops to measure user adoption rates and identify friction points.

Service Transition & Operational Readiness Plan

• Partner with technical leads to establish 'go/no-go' gates, business-readiness checklists, and hypercare support models.

Knowledge Transfer & Org Capability Plan

• Outline strategies to capture tribal knowledge, upskill current municipal employees, and transition capabilities back to the Borough.

Policy, Procedure, Accessibility & Records Pack

• Audit and update affected standard operating procedures (SOPs), accessibility compliance guidelines, and records retention changes.

Community / Resident Engagement Plan

• Design outreach campaigns tailored to Arctic communities, addressing accessibility, cultural dynamics, and localized feedback loops.

TMO Maturity & Improvement Assessment

• Benchmark the ETMO’s effectiveness over time and recommend strategic adjustments to delivery structures.

Target Operating Model & Workforce Impact Plan

• Define how reporting lines, skills, and personnel allocations must shift to support future-state technology systems.

This list may be expanded with additional, emergent change deliverables as dictated by the client and Program Lead.

Required Experience & Credentials:

• 8+ years of experience leading organizational change management (OCM) programs within large-scale enterprise transformations.
• Proven Public Sector / Municipal Government experience is highly preferred, with a strong preference for candidates who have worked with rural, remote, or Indigenous communities.
• Strong familiarity with structured change methodologies (e.g., Prosci/ADKAR, CCMP, or equivalent framework certifications).

Specialized Skillsets:

• Honed and effective executive presence. Must be highly comfortable advising and coaching C-suite executives, mayors, and elected officials through difficult organizational shifts.
• Empathetic Communicator: Exceptional written and verbal communication skills, with the ability to translate complex database and enterprise system changes into simple, human-centric narratives.
• Cross-Functional Catalyst: Ability to run parallel to technical teams (Solution Architects, Integrations Leads, and Devs) to translate technical release roadmaps into practical training and communication plans.
• Resiliency & Adaptability: Comfortable operating in a highly dynamic environment with shifting priorities, while maintaining a structured approach to delivery and reporting.