Counter Sales - Austin, TX (8103)

Overview This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management (using a company provided vehicle to deliver or pick up parts and merchandise from company customers and vendors, handle incoming and outgoing merchandise in a timely manner, keep store and facility clean, safe, and organized), along with totaling bill, accepting payment, and providing excellent customer service in a retail store environment. Responsibilities Greet each customer in a timely manner and answer the telephone within three (3) rings Answer each customer’s questions regarding price, availability and function of merchandise Obtain merchandise from shelf for customer or receives any merchandise selected from shelf by customer and creates invoice Obtain merchandise requested by customer or receives merchandise selected by customer Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service Totals price and tax on merchandise purchased by customer to determine bill Accepts payment and makes change Wraps or bags merchandise for customers Obtains signature on charge invoices and accepts payment and makes change on cash invoices Correctly places any special orders as required by customer Balances cash drawer at the end of the shift (if necessary) Stock shelves, counters, or tables with merchandise Sets up advertising displays or arranges merchandise on counters or tables to promote sales Stamps, marks, or tags price on merchandise Bags or boxes orders accordingly Ensure outgoing transfers are processed properly and timely Cleans shelves, counters, or tables Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with all OSHA and company safety procedures, rules, and regulations May have custodial duties including sweeping warehouse/showroom regularly, dusting shelves as needed, organizing merchandise, cleaning and stocking rest rooms as needed, and keeping all aisles clear with no merchandise on the floor Present a good image of the company through proper dress and attitude Must participate in and complete sponsored and supported training Attends training or uses electronic media to increase product knowledge Performs other duties and assignments as directed by management Maintain grounds and parking lot Maintain a satisfactory attendance record and appearance Qualifications Ability to work well with others and assist customer cooperatively and courteously Exemplary company work recorded, including attendance Must be able to work in a high paced, busy atmosphere Related experience in the auto parts industry preferred Must be able to follow oral and written instructions Must have basic math skills including addition, subtraction, multiplication and division Ability to read and write in English Must successfully complete background and criminal history checks Must pass a physical, human performance evaluation and a drug test Good understanding of and adherence to company policies and procedures Must maintain regular and prompt attendance Attitude that supports the Company’s goals and values Education Requirements High school diploma or general education degree (GED); or equivalent combination of education and experience Certification Requirements Completed ASE counterman I training course Meets all requirements to qualify for inclusion on AOC Approved Driver List #J-18808-Ljbffr Arnold Oil Company