Communicator

Job Description

Job Description

COMMUNICATOR

Serves as the primary point of contact for all parties involved, including agents, buyers and sellers in the preparatory phase of real estate closings, ensuring a seamless and organized process. Provides exceptional customer service and consistent and clear communication to all parties involved and completes all tasks in accordance with company SOPs.

Key Responsibilities

Core Duties:

• Make introductory calls to buyers/sellersandallagents once new contract is opened
• Communicate important wire fraud information to buyers and agents, when needed
• Review and confirm information provided by selling agent to ensure accuracy and completion prior to closing
• Provide file status updates to buyersand agents
• Identify and escalate issuesin a timely manner and ensure resolution is obtained and communicated to appropriate parties
• Complete assigned tasks within the established time frames and in accordance with company SOPs

Communication:

• Communicate with clients, real estate agents, lenders, and other stakeholders to gather necessary information and documentation.
• Facilitate smooth communication throughout the process to include:
• Introductory calls
• Week 1 check in calls
• 2 weeks prior to closing calls
• 1 week prior to closing calls
• 1 day prior to closing calls
• On record phone calls after closing

Verify Buyer WireFraud Video Completion and escalate to PreCloser if incomplete.

Execute required call cadence:

• Notify Buyer/Agent whenTitle is Complete.
• Thankyoucall to Buyer’s Agent within1 business day.
• Intro call to Buyer within2 business days.
• 2Weeks Prior to Closing: confirm details with both Agent & Buyer.
• 1Week Prior: provide status update.
• Day Before Closing: confirmation calls to Buyer and Agent.
• 1Day PostClosing: followup call with Agent.

Client Interaction:

• Interact with clients to address questions, provide updates, and gather required information.
• Maintain positive client relationships throughout the transaction.

File Management:

• Maintain organized and up-to-date files for each real estate transaction.
• Ensure that all documents and correspondence are properly filed/saved and accessible.
• Ensure that all parties are kept up to date on file status.

Collaboration with Attorneys:

• Collaborate with real estate attorneys to address legal issues and ensure that all legal requirements are met.
• Seek guidance from attorneys on complex matters.

Time Management:

• Efficiently manage time to meet deadlines and keep the closing process on schedule.

• Prioritize tasks based on urgency and importance.

Problem-Solving

• Identify and address any challenges or issues that arise during the pre-closing phase.
• Work collaboratively to find solutions and ensure a smooth process.

General Responsibilities

• Participate in maintaining a tidy and organized office environment.
• Provide general hospitality (e.g., greeting clients, preparing closing rooms).
• Assist with general administrative tasks as needed to support team operations.
• Answer incoming calls and direct them appropriately.
• Perform other duties as assigned by management to meet organizational needs.

Qualifications

Education: High school diploma or equivalent required. Additional coursework or certification in real estate or paralegal studies is a plus.

Experience: Previous experience in real estate transactions is helpful but not required.

Technical Skills: Proficiency in document management software and tools. Knowledge of real estate laws and regulations.

Core Competencies

Exceptional Attention to Detail: Meticulous in reviewing documents and identifying discrepancies.

Strong Organizational Skills: Efficiently manages files, paperwork, and multiple tasks.

Commitment to Compliance: Upholds legal and regulatory requirements.

Effective Communication: Clear, concise, and professional in all interactions.

Problem-Solving Abilities: Quickly and effectively resolves issues.

Team Player: Collaborates effectively with colleagues and other departments.

Excellent Time Management: Prioritizes tasks and meets deadlines consistently.

High Discretion & Confidentiality: Handles sensitive information responsibly.

Customer-Focused: Provides excellent service and builds positive relationships.

Adaptable: Learns quickly and adjusts to changing processes and technologies.