Customer Engagement Specialist (SoCal, CA)

Paper Customer Engagement Specialist

Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI-powered instructional tools that provide personalized support to all students, including multilingual learners. Our GROW high-impact tutoring program accelerates learning through targeted small-group instruction, delivers measurable gains in student achievement, and eases teacher workloads. Trusted by 500+ school districts across 40+ states and backed by leading investors including IVP, Sapphire Ventures, Framework Capital, and Reach Capital, we're pursuing a bold goal: to drive the best academic outcomes for as many students as possible.

This is a part-time, contractor opportunity until December 31, 2026.

Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have access to academic support and high-impact tutoring. As a contracted Customer Experience Team member, you will lead trainings and provide hands-on support to districts implementing Paper's GROW high-impact tutoring program, helping maximize student participation and academic success. We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today's ever-changing landscape.

Responsibilities:

• Lead the in-person implementation of Paper's GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported.
• Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom and site level.
• Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources
• Help expand our grassroots approach to high-impact tutoring and district-wide engagement

Required Qualifications:

• Must reside in Southern California, United States.
• Must live within a reasonable commuting distance of a major airport to support travel requirements.
• Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution.
• Proven ability to facilitate engaging, effective training sessions for educators or adult learners.
• Strong organizational skills with the ability to manage multiple priorities during live implementations.
• Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students.
• Has 1-2 years of experience in a customer-facing role, preferably in education
• Has working knowledge of K-12 education industry
• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
• A self-starter who loves a challenge and a strong team player who loves to collaborate

Preferred Qualifications:

• Experience working in a K-12 school district
• Experience leading professional development within a district

Location: Southern California, United States. This role will support school districts in the region with occasional travel outside the region if necessary. These individuals must have their own transportation and a valid driver's license as this role requires considerable travel. Travel territory will be dependent on business needs.

Travel: Approximately 70% of the role requires travel to district sites to support in-person program implementation. Travel includes transportation via car and/or flights.

Compensation & Benefits: We offer a competitive salary, $35/hour for your prep and facilitation time. This is an as-needed contract role; weekly hours may vary and are not fixed.

Customer Engagement Specialists will have the ability to keep all travel points for hotels booked for work-related travel. Mileage reimbursement may be available for applicable travel.

What is it like to work at Paper? You will:

• Be joining a remote-first company with a collaborative, mission-driven culture working together to write the next chapter of Paper!
• Have opportunities to connect in person throughout the year, even while working remotely day-to-day.
• Be part of an exciting new era of growth, with fresh leadership, a bold product vision, and a redefined charter.
• Thrive in a fast-moving, build-from-scratch environment where agility and critical thinking guide decisions, collaboration is built on trust and healthy challenge, and every team member takes ownership to deliver real customer impact and grow every day.

Additional Benefits:

• Comprehensive & competitive compensation, health benefits, retirement plan, stock options, and more.
• In addition to vacation days, we provide Paperites with sick days and 4 extra weeks off - including statutory holidays, Paper Days throughout the year, and a full Paper Week from Dec 25 to Jan 1.
• A $500 stipend to set-up your workspace and $100 monthly stipends to support with on-going workspace needs.
• We support growing families with generous paid parental leave.
• Unlimited access to tutoring and educational support for children of Paper employees.

You'll be joining a team of mission-driven builders who care deeply about equity in education, and who thrive in a culture of ownership, velocity, and continuous learning. If you're energized by challenges, inspired by impact, and ready to help lead a high-growth business through its next phase, we'd love to meet you.

We believe diverse teams build better products and we are committed to creating an inclusive environment for all employees. Paper does not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, sexual orientation, age, national origin, disability, marital status, or military status.

Requisition ID: R-100328