IT Support Specialist

Position: IT Support Specialist (Draper, Utah) Responsibilities Empower Users: Respond promptly to help desk tickets, messages, and emails, resolving issues related to PCs, applications, printers, faxes, and network connectivity. Lead & Escalate: Serve as a go‑to expert by acting as an escalation point for complex helpdesk challenges. Document & Educate: Develop clear, user‑friendly documentation for common issues, ensuring both helpdesk staff and end users have the tools they need. Leverage your Expertise: Utilize advanced knowledge of Microsoft Windows, Microsoft Office, and Active Directory to manage user accounts, permissions, and email configurations. Hardware & Software Management: Install and replace hardware and software across multiple locations, apply security patches, and manage company assets with precision. Plan for Success: Collaborate on disaster recovery plans and coordinate equipment relocation and reallocation during company moves. Support Remote Users: Assist team members working in other offices with accessing essential technology and provide solutions for portable and handheld devices. Project Collaboration: Work closely with the Innovation & Technology Department on exciting projects, research, and process improvements. Education and Work Authorization High School Diploma or GED Must be a U.S. Citizen or lawful permanent resident CompTIA A+ Certification is preferred Experience and Skills 0 – 2+ years of experience in an IT Support Specialist role Proven experience with Microsoft Office Suite, Microsoft Teams, and related software Ability to effectively communicate, verbally and written, technical concepts in a clear and understandable way Strong organizational skills and attention to detail Ability to partner and collaborate with peers and internal stakeholders Physical Demands While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects ( Equal Opportunity Employer Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Orion180 Insurance Co