FIRST SHIFT OPERATIONS COORDINATOR

First Shift Operations Coordinator

All Fleet Inc. is hiring a First Shift Operations Coordinator for our 24/7 dispatch center in Winthrop Harbor, Illinois.

This is an opportunity for a high-performing customer service professional to move into a fast-paced operations role with real responsibility.

You do not need to know trucks. You do not need previous dispatch experience. You need to communicate well, learn quickly, take ownership, and genuinely care about helping people.

When a commercial truck breaks down, you will help coordinate the solution.

Your responsibilities include:

• Speak with drivers and customers experiencing breakdowns
• Collect accurate locations, unit information, and complaint details
• Find and dispatch the right technician
• Provide clear updates without making customers chase us
• Track service calls and follow up on delays
• Support technicians with information, forms, and customer requirements
• Identify missing information before it becomes a problem
• Make sure completed calls are properly documented
• Communicate unresolved issues clearly to the next shift

Our ideal candidate:

• Works with urgency without becoming careless
• Communicates professionally and confidently
• Remains composed when several things happen at once
• Follows systems and procedures consistently
• Notices what needs to be done and takes action
• Accepts coaching and wants to improve
• Takes responsibility instead of making excuses
• Arrives on time and ready to perform

If you have succeeded in hospitality, food service, retail, banking, healthcare scheduling, customer support, or another high-standard service environment, your skills may transfer perfectly into this position.

This is not a position where you answer a phone and pass the problem to someone else. You will own the situation until the customer has a solution.

Schedule: First Shift | 8:00 AM to 4:30 PM

Location: On-site in Winthrop Harbor, IL

How to apply:

Send your resume and briefly answer:

"What does taking ownership mean to you?"

We can teach you dispatch. We cannot teach someone to care.