Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

About the Role:
George Washington Toma is looking for an enthusiastic and dependable Customer Service Representative to join our team in East Weymouth, MA! In this role, you'll be the friendly face and voice of our company, helping customers feel valued and supported every step of the way. If you love connecting with people and making a difference, this is the opportunity for you.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
• Resolve customer complaints and issues with a positive, solution-oriented approach
• Process orders, returns, and account updates accurately
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to ensure seamless customer experiences
• Follow up with customers to ensure satisfaction and build lasting relationships
• Stay up-to-date on company products, services, and policies

Requirements:

• Prior customer service, retail, or call center experience preferred
• Strong verbal and written communication skills
• Ability to remain calm, patient, and professional under pressure
• Proficient in basic computer applications and data entry
• Excellent problem-solving skills and attention to detail
• Reliable, punctual, and a strong team player
• High school diploma or equivalent required

About Us:
George Washington Toma has built a trusted reputation in the East Weymouth, MA community by delivering exceptional service and quality that customers rely on time and time again. Our team is our greatest asset, and we pride ourselves on fostering a supportive, positive workplace where employees can grow and thrive. Come be a part of a company where your contributions truly matter.