Sales Development Operations Manager

Responsibilities Drive XDR Success Own the mission. Everything in this role connects to one outcome: supporting our XDRs to engage customers with genuine value and drive pipeline. Every system, process, and data point you touch should make that outcome more achievable. Own lead routing, territory assignment, and lifecycle management for XDRs across North America, EMEA, and APAC. Optimize and Evolve the Tech Stack Optimize and evolve the XDR tech stack, including Salesforce, Outreach, Sales Navigator, 6sense, ZoomInfo, Nooks, Aircover, and Marketo. Ensure tools work well individually and together, identify opportunities to simplify and consolidate, and build an experience designed around what reps need to be effective. Build a Trusted Data Foundation Enhance and evolve the data foundation that XDR operations depends on, including operationalizing the ICP, signal schemas, and enrichment pipelines, working closely with Data Quality and Sales Operations teams to ensure accuracy and governance. Define Reporting and Drive Operational Intelligence Define and monitor high-visibility reporting for XDR leadership, covering activity metrics, conversion rates, and pipeline targets, and actionable insights, working in partnership with the Marketing Analytics team to ensure the right reports are built and maintained. This includes process compliance monitoring and proactive alerting so that issues are surfaced and addressed before they impact performance. Enablement Program Infrastructure Partner with XDR leadership to ensure there is a clear onboarding, ramp and growth program infrastructure that gives new XDRs the knowledge, tools, and confidence to perform at a high level quickly, and continue to perform at a high level. Collaborate and Document Collaborate cross-functionally with Sales Operations, Marketing Operations, and Data Quality teams to align on CRM governance, shared definitions, and data quality standards. Establish operational documentation and playbooks that make onboarding faster and institutional knowledge durable. Requirements 5+ years of experience in Sales Development Operations, Marketing Operations, or Revenue Operations supporting BDR, SDR, or inside sales organizations at scale, ideally in a high-growth SaaS environment. Advanced Salesforce proficiency (routing rules, workflows, reporting, account and lead management) combined with hands‑on experience with sales engagement platforms, intent tools such as 6sense, and data enrichment tools such as ZoomInfo. Salesforce certification is a plus. Strong analytical capability with the ability to build reporting frameworks, monitor operational performance, and translate data into clear decisions for leadership. Systems thinking: the ability to see how data definitions, integrations, and process decisions connect across tools and to drive changes that hold up over time. Practical AI fluency and curiosity to keep growing in this area is a strong plus. Clear, confident communication and the ability to build trust with senior sales leaders, XDR managers, and cross‑functional partners across multiple time zones and regions. Flexibility to navigate a global working model, including the willingness to participate in early morning or late evening meetings to support international teams. What JFrog Can Offer At JFrog, base salary is only one component of our compensation package. This position has a base salary range between $140,000 to $160,000. Base salary will be based on your skills, qualifications, experience and location. This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan. JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more! JFrog embraces hybrid work: 3 days in office / 2 days remote. This position is not eligible for employment‑based visa sponsorship. Candidates must be authorized to work in the country of employment without current or future sponsorship. JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law. #J-18808-Ljbffr JFrog