Senior Platform Software Engineer

Oracle Cloud Infrastructure Engineer

Oracle Cloud Infrastructure is expanding its file storage services that operate at high scale in a broadly distributed, multi-tenant cloud environment. Our customers run critical workloads on OCI, and our mission is to provide best-in-class file storage capabilities alongside compute, networking, database, and security services. As an Engineer, you will operate and improve File Storage using NetApp services in a highly distributed environment. You will be part of the first line of defense for service health and customer experience. The role requires a hands-on engineer who values simplicity, automation, scalability, clear documentation, and collaborative problem solving. You will work on production operations, incident response, operational readiness, observability, change management, capacity planning, and long-term reduction of operational toil. The role calls for strong ownership and customer focus, using service metrics, logs, alarms, and ticket trends to prioritize improvement.

Basic Qualifications

• 4+ years of experience supporting commercial software, cloud infrastructure, or storage services in a distributed production environment.
• Strong knowledge of Linux, operating systems, networking fundamentals, and production operations.
• Knowledge of storage systems, file systems, and distributed-system fundamentals.
• Experience with automation or infrastructure tooling such as Python, Terraform, Bash.
• Strong troubleshooting, debugging, incident-management, and ticket-resolution skills.
• Ability to coordinate effectively with development, operations, networking, security, and other partner teams.
• Clear written and verbal communication, sound task management, and the ability to produce high-quality technical documentation.
• Ability to interpret service metrics, logs, alarms, and operational trends during troubleshooting and reliability analysis.
• Familiarity with Agile practices, change management, and production-readiness principles.

Preferred Qualifications

• Hands-on experience with NetApp storage platforms, administration, monitoring, troubleshooting, or performance analysis is an added advantage.
• Experience operating enterprise file-storage services or other large-scale storage platforms.
• Experience with cloud infrastructure and services, particularly Oracle Cloud Infrastructure.
• Experience designing or improving highly available, resilient, and scalable operational systems.
• Experience developing automation for provisioning, deployment, monitoring, remediation, or operational workflows.
• Understanding of storage protocols, data protection, backup, replication, and disaster-recovery concepts.
• Demonstrated automation mindset: identifying repetitive operations and operational toil, automating them safely, and measuring the resulting improvement.
• Creative and analytical problem solving, including structured brainstorming and root-cause analysis to produce scalable, durable solutions for recurring problems.

Responsibilities

• Perform routine service operations, including host and storage-system management, security and compliance activities, automated and manual ticket resolution, and customer notifications.
• Monitor and maintain the availability, reliability, performance, and capacity of OCI File Storage Services across pre-production and production environments.
• Participate in customer-impacting incidents, lead timely mitigation, coordinate with partner teams, and drive long-term corrective actions.
• Review and approve the operational readiness of new service features and changes.
• Execute and own software and infrastructure deployments using approved automated tools and change-management practices.
• Proactively identify recurring incidents, ticket noise, operational gaps, and sources of toil; create automation, bugs, runbooks, metrics, and alarms to address them.
• Investigate performance, capacity, networking, host, and storage-system issues, escalating effectively when deeper product or vendor expertise is required.
• Identify growth trends and provide input to capacity planning and service scaling.
• Create and improve alarms, dashboards, operational procedures, troubleshooting guides, and service documentation.
• Participate in large-scale events involving service dependencies and coordinate recovery activities.
• Contribute to problem management by identifying root causes, tracking corrective actions, and preventing recurrence.
• Continuously improve service operability, observability, resilience, and customer experience.

Key Responsibilities

• Own a bounded platform component (service module, SDK area) and evolve its contracts for multi-tenant use.
• Perform deep debugging across a limited-service graph; drive compatibility-safe remediation plans.
• Implement targeted resilience/capacity patterns and document adoption guidance for team consumers.

Software Development and Coding - Design, Testing, and Optimization

• Designs software solutions and analyzes and helps identify requirements to achieve business and operational goals, independently.
• Adheres to and suggests improvements to all phases of the software development lifecycle.
• Utilizes working knowledge to develop new software features and enhancements following design specifications and develops documents to clarify software design and code.
• Leads code reviews in designated areas to help drive improvements.
• Conducts debugging and troubleshooting to identify and fix moderately complex software issues. Develops fixes for identified issues.
• Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
• Exercises judgment and discretion to conduct performance profiling and optimization of coding.
• Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.
• Implements moderately complex API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design

• Designs and develops software, systems, and services aligned to pre-defined system architecture.
• Develops working knowledge of software architecture decisions and best practices.
• Collaborates with team leads to review work to ensure alignment with software architecture.
• Implements moderately complex performance optimization and scalability strategies in software design.

Issue/Defect Collaboration - Software Products Support

• Collaborates within and beyond immediate team to understand customer issues and align solutions.
• May provide technical guidance and support to customers regarding customer-reported issues, independently.
• Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.
• Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.
• Implements customer issue and/or defect handling and training processes, independently.
• Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance - Security and Compliance

• Collaborates with the team to establish and follow development practices and coding standards.
• Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
• Keeps up to date with industry best practices and applies them to software development processes.
• Implements secure coding practices to prevent security vulnerabilities.

Development Operations - System Maintenance

• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
• Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities

• Planning & Execution
• Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
• Collaboration & Partnership
• Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.
• Problem Solving
• Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices.
• Continuous Learning
• Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning