FRONT OFFICE ASSOCIATE

Guest Experience Expert, Front Office - London Heathrow Marriott Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? The London Heathrow Marriott Hotel is looking for dedicated individuals to join our team. At Marriott, we believe in creating memorable experiences for our guests. Position: Full-time, 40 hours per week Employee Benefits Free Meals on Duty: Enjoy complimentary meals while you work. Uniform Provided: A professional uniform is supplied for all employees. Leisure Club/Gym Access: Free use of the hotel's leisure club and gym facilities. Benefit HUB Access: Gain access to a range of discounts and offers through our Benefit HUB. Discount Rates: Enjoy discounted rates at Marriott Hotels worldwide, including 50% off at our hotel restaurant, Carluccio's. Health Insurance: Eligible employees can opt into health insurance plans, including vision and life insurance. Pension Scheme: Automatic enrolment in The People’s Pension after three months of employment, with additional options for the Marriott UK Workplace ARC Pension Plan. Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues. Career Development: Opportunities for career growth and internal transfers within Marriott's global network. Training and Development: Access to training programs to enhance your skills and advance your career. Free Parking: Complimentary on-site parking for employees. Job Responsibilities Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience. Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions. Coordinate with other departments to ensure guest requests are fulfilled efficiently. Maintain a high level of customer service by anticipating guest needs and exceeding their expectations. Handle guest complaints with empathy and resolve issues to their satisfaction. Promote hotel services and amenities to enhance guest experience and drive revenue. Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment. Monitor guest feedback and implement improvements based on their suggestions. Assist in training new staff on guest service standards and procedures. Maintain accurate records of guest interactions and transactions. Safety and Company Policies Follow all company and safety and security policies and procedures. Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager. Complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information. Communicate with others using clear and professional language. Develop and maintain positive working relationships with others. Support the team to reach common goals. Listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience in a customer service role. Supervisory Experience: None required. License or Certification: None required. Compensation: Competitive salary Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #J-18808-Ljbffr