Medical Front Office Receptionist/Scheduler

Job Description

Job Description

SUMMARY:

This position is primarily responsible for Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

· Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a charge slips for response by medical personnel.

· Schedules appointments.

· Greets and directs patients and visitors.

· Check-in/Check-out patients.

· Verify that patient's record is up to date and accurate. Makes appropriate changes in computer system.

· Coordinates referrals for patients as needed.

· Coordinate new patient referral notes for every new patient scheduled.

· Collects payment from patients and reconciles daily cash reports.

· Post daily payment batch.

· Count Petty Cash Daily.

· Verify Insurance.

· Scan and file documents.

· Other duties as assigned.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner. Works well in group problem solving situations.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

· Knowledge of CPT Codes and ICD-10 Codes.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings.

· Written Communication - Writes clearly and informatively; Able to read and interpret written information.

· Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

· Organizational Support - Follows policies and procedures.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

· Dependability - Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative - Volunteers readily; Asks for and offers help when needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE :

High school diploma or equivalent is required, one year experience front office. Minimum of one year customer service.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Internet software and

Computer software.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; extreme cold; extreme heat and risk of radiation.

The noise level in the work environment is usually moderate.

Retina Center of Texas’ premier team of board-certified, fellowship trained retina specialists are dedicated to treating retinal diseases with the most innovative treatments and surgeries available in the Dallas-Fort Worth Metroplex.

Company Description

Retina Center of Texas’ premier team of board-certified, fellowship trained retina specialists are dedicated to treating retinal diseases with the most innovative treatments and surgeries available in the Dallas-Fort Worth Metroplex.