Customer Service Representative

Job Description

Job Description

We are looking for a Spanish Bilingual Technical Customer Service Representative to join a manufacturing team in White Bear Lake, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, solving product-related questions, and communicating technical information in a clear and supportive way. The role focuses on guiding customers toward the right tooling solutions while working closely with internal partners and external contacts to deliver excellent service.

Responsibilities:

• Respond to customer inquiries by phone and email, providing timely support and helpful solutions related to tooling products and services.

• Evaluate customer applications, specifications, and prints to identify product recommendations that align with operational needs.

• Explain technical tooling information in a way that is easy for customers to understand, helping them make informed decisions.

• Process customer orders and complete accurate data entry while maintaining organized records and clear communication throughout the order cycle.

• Partner with co-workers, sales representatives, designers, and distribution contacts to address customer needs and support successful outcomes.

• Handle both inbound and outbound customer communication to resolve questions, follow up on requests, and strengthen ongoing relationships.

• Use digital tools and Microsoft Office applications to manage correspondence, track activity, and support daily customer service operations.

• Take on additional customer support or administrative tasks as needed to meet team goals and department priorities.

• Bilingual fluency in Spanish and English, including the ability to speak, read, and write effectively in both languages.
• Previous experience in customer service, call center support, or a similar client-facing role.
• Strong mechanical aptitude and the ability to understand manufacturing or technical product information.
• Clear and detail-oriented communication skills with the ability to build positive relationships with customers and colleagues.
• Comfort explaining technical concepts and product details to a wide range of audiences.
• Proficiency with computer data entry and Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.