Customer Service Coordinator Full Time

Customer Service Coordinator

American Airlines is seeking a Full Time Customer Service Coordinator at the John Wayne Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of the CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. This job will continue to be posted until at least 06-17-26. If interested please apply to this date.

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.23 per hour. Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. Responsible for the overall performance within work area and may be required to lead and direct the work of other employees. May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.

Minimum Qualifications:

• High school diploma or GED
• Read, write, fluently speak and understand the English language
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Additional Benefits

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.