IT Hardware Technician

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, with over 60 offices globally and a diverse project portfolio that offers limitless opportunities to make your mark. Essential Duties & Responsibilities Image, configure, and ship Windows11 laptops according to company processes and checklists. Configure Microsoft Office365, including Outlook, Teams, and OneDrive. Install third‑party software. Update the inventory system for equipment being processed. Use the I.T. ticketing system to update laptop deployment tickets assigned to you. Communicate via email, MS Teams, ticketing system, phone, and in person with the I.T. team and other team members. Assist remote team members with software installs, troubleshooting, and final setup. Use Active Directory and Azure Active Directory to retrieve information, assign permissions, and reset passwords. Create shipping labels using UPS WorldShip, box laptops and peripherals, and other equipment. Work with hardware vendors over the phone to troubleshoot issues or arrange warranty repairs. Accurately document hardware failures, repairs, installations, and removals. Work in an I.T. helpdesk environment and learn troubleshooting skills for helpdesk matters. Escalate tickets as necessary. Other duties: processing, shipping and receiving of cell phones, computer accessories, printers, etc. and any additional assignments. Attendance at work during normal business hours. Knowledge & Skills Required Familiarity with Windows11 OS. Experience in hands‑on repair of damaged laptops and coordinating with vendors for in‑warranty repair. Good organizational and record‑keeping skills. Strong general troubleshooting skills. Excellent written and verbal communication skills. Ability to multi‑task, prioritize, and work efficiently. Customer‑service orientation to support team members. Preferred Education and Experience High‑school diploma or equivalent. CompTIAA+ certification in progress or received, or Dell Hardware certification in progress or received. 6months to 1year of hands‑on hardware repair of computer endpoint hardware. EEO Statement Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. We recruit, hire, train, and promote team members without regard to race, color, creed, religion, age, sex, marital status, sexual orientation, gender, pregnancy, military service, national origin, or any other protected characteristic. Salary and Benefits Salary range: $20.72–$26.23 per hour (base only). Benefits include: Medical, Dental, and Vision Insurance 401(k) matching Paid Time Off and Paid Holidays Short‑ and long‑term disability Employee Assistance Program #J-18808-Ljbffr