Residential Installation Coordinator

Job Title: Residential Installation Coordinator

Location: Mills Fence Company HQ, Cincinnati, OH

Job Description:

The Residential Installation Coordinator serves as the first point of contact for customers and plays a critical role in ensuring smooth and timely project execution. This role requires strong communication and organizational skills to handle utility coordination, customer inquiries, job scheduling, and documentation. The Installation Coordinator will work closely with the Residential Installation Operations Manager and field crews to keep projects moving efficiently from start to finish.

Responsibilities:

Customer & Vendor Communication

▪ Act as the first point of contact for all customers via phone and email, handling inquiries with professionalism and clarity

▪ Handle ongoing email and phone communication with customers, vendors, and internal teams throughout the project lifecycle; provide updates and resolve any issues

▪ Communicate with utility companies to coordinate necessary services for job sites

▪ Manage incoming service calls, document all relevant details, and ensure timely follow-up

Scheduling & Crew Coordination

▪ Schedule and assign installation crews based on project needs and timelines

▪ Assist the Installation Manager in scheduling installations based on job readiness, crew availability, and material delivery

▪ Track the current job schedule and update it daily to reflect changes in project status

Project Tracking & Job Close-Out

▪ Track project progress, troubleshoot issues, and implement solutions as needed

▪ Monitor and manage installation budgets, labor hours, and material usage

▪ Update inventory adjustments as required within ERP

▪ Maintain accurate records of each project, filing jobs into appropriate categories

▪ Provide the accounting team with required documentation to close and invoice jobs

▪ Perform general administrative duties including document filing, scheduling updates, and status reporting

Quality & Compliance

▪ Ensure all projects are completed in accordance with the stated contract and specifications

▪ Ensure compliance with all state and federal regulations, as well as OSHA and company safety protocols

▪ Support other installation-related tasks as needed

Qualifications

▪ Experience in installation coordination, scheduling, or field service operations (typically 2+ years)

▪ Strong organizational skills with the ability to manage multiple projects simultaneously

▪ Excellent problem-solving and communication skills

▪ Familiarity with scheduling software and job site logistics; Acumatica experience a major plus

▪ Proficient in Microsoft Office

Preferred

▪ Fluent in English and Spanish

▪ Experience in the fencing industry