Customer Service Representative

Benefits:

401(k) matching

Employee discounts

Paid time off

Profit sharing

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

Do you find the automotive industry and performance vehicles interesting? Do you like helping people with questions about cars or technology? Then you might be the right candidate to join our organization. We are seeking a Customer Service Representative to join our team of marketing, sales and engineering professionals focused on designing and manufacturing performance upgrades. In this role, you will communicate with customers to identify their needs, process requests, escalate concerns or questions, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and emails from customers

Identify the reason for the customer’s call, collect relevant information, and work with sales and engineering to provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Work with Sales and Marketing teams to align messaging and customer interactions

Provide general support to the Sales and Marketing team as need

Qualifications

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively