Customer Service Representative

We are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems & speak about our products, so what we’re looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers. Why join the PTSolutions Team? Paid Holidays, Paid Vacation, and Attendance Awards Competitive Pay with Overtime eligibility Growth opportunity locally & nationally (we promote from within!) Tuition Reimbursement 401(k) with Company Match PPO Medical, Vision, and Company Paid Dental Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance POSITION RESPONSIBILITIES: Process customer orders, changes, and returns according to established department policies and procedures. Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received. Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email. Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution. Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations. Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified. Other duties as assigned. Experience and Skills KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION: Excellent communication skills including verbal, written, and interpersonal are required Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams Strong problem solving and deductive reasoning skills Customer-centric attitude and a desire to grow with & contribute to customer-focused company Must have the ability to establish rapport and build demand over the phone Ability to multi-task, prioritize, and manage time effectively Ability to work with cross-functional teams to achieve company goals THE MOST QUALIFIED CANDIDATES WILL HAVE: 2+ years of experience in Customer Service Knowledge of cutting tools This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company. This position is based in our Novi, MI facility, so only candidates residing in the Novi area will be considered. Must be authorized to work in the United States. Berkshire Production Supply LLC provides equal employmentopportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, genderidentity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr