Office Support Clerk

Posting Details This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once. Salary $17.00 - $25.49 Hourly $35,350 - $53,024 Annually This position is a Pay Band C2 The New Mexico Department of Health is an executive state agency that operates public health services for the state through several divisions. The Public Health Division ensures safety net services to all New Mexicans through various programs and services. NMDOH works with multiple partners to promote health and well‑being and improve health outcomes for all people in New Mexico. Each Public Health Division employee has an important role to help New Mexicans, and the Public Health office clerk role fills a critical customer service position at the Santa Fe Public Health Office and throughout the NE region. Why does the job exist? The Office Clerk Operational is a position that provides clerical support for the Health Services Program at the Santa Fe PHO. This position will require travel throughout the NE Region to cover staffing shortages at various offices. The clerk works collaboratively with a multidisciplinary team to support Health Services programs, including but not limited to immunizations, disease prevention, tuberculosis, harm reduction and syringe exchange, medication for alcohol/opioid use disorder, family planning, women's health, breast and cervical cancer, STD, well‑child visits, and outreach activities such as immunization clinics and health fairs. How does it get done? Provide the highest level of customer service to accommodate Health Services clients. Monitor provider schedules, call to confirm appointments, and update client contact and insurance information. Maintain medical records appropriately, document proof of income, and collect payments when applicable. Effectively utilize electronic record systems, including the Medicaid portal, NMSIIS entry and support, TransAct entry, and mandatory reports. Provide additional support required within scope of practice. Who are the customers? The office clerk serves the population of Santa Fe County and the wider NE Region. The clerk supports medical providers, nurses, clerks, and other program staff to achieve common public health goals. The clerk may travel throughout the NE Region or other parts of the state on occasion. Ideal Candidate Excellent customer service and communication skills. Knowledgeable and comfortable with electronic health records and computer programs. Dedicated to being an active member of a highly functioning professional team. Works well under stress. Spanish‑speaking is a plus. Minimum Qualification No prior experience or training required. Employment Requirements Must possess and maintain a valid Driver’s License. Must possess and maintain a current Defensive Driving Course Certification from the State of New Mexico or pass and receive certification as a condition of continued employment. Working Conditions Work is usually in an office setting with direct client contact and on occasion in the community. Travel may be required to support clerical staffing. The job involves extensive PC use, telephone usage, lifting up to 30 pounds, bending, stooping, and reaching. Mandatory attendance at workshops and meetings may also be required. Supplemental Information Agency Contact: Rosie Hudson View phone number on click.appcast.io Email: rosieud?View email address on click.appcast.io #J-18808-Ljbffr