Strategic Account Manager

Strategic Account ManagerRaken is a cloud-based, mobile, collaboration platform for the construction industry — we empower the people who build the world! Our goal is to transform the way the world builds by introducing technology to a 7,000 year old industry. To achieve this, we aim to attract unique, passionate people to the cause. We believe that faster, better reporting will improve the working lives of nearly 10% of the US labor force—the percentage of people currently working in construction. Helping turn the worst part of their day into the easiest (and fastest) is why we do what we do! We work with Commercial, Residential, and Specialty Contractors of all shapes and sizes; including many of the largest construction companies in the world.We are looking for a Strategic Account Manager to join our startup that has the #1 app in one of the largest industries in the world.Strategic Account Managers at Raken are the primary relationship owners for clients within our core market segment working specifically with businesses that have the most expansion potential. You will act as the strategic point of contact throughout the customer journey – building long term relationships that drive business outcomes, conducting business reviews, preparing for and executing renewals, and identifying deeper adoption and expansion opportunities. Your goal is to ensure each of your clients achieve measurable success with Raken, driving client satisfaction, retention, long term value while focusing on ways to increase revenue with the customer.This is a proactive role that requires a strong blend of technical proficiency and relationship building skills. You will work cross functionality to advocate for your clients' needs and you will be ruthlessly focused on ensuring your clients successfully adopt new product features as Raken evolves. This role will work with clients of varied technical backgrounds, requiring excellent problem solving and relationship building skills.This is a remote position for candidates located anywhere in the continental US. If a candidate is local to the San Diego area - the position is available as a hybrid role with the company HQ/Office located in Carlsbad, CA.This is an exempt position.Why Join Raken?Raken is a fast-growing SaaS company based in Carlsbad, California, serving thousands of customers worldwide.We have received numerous awards, including recognition on Forbes' America's Best Startup Employers, the Inc. 5000 List of Fastest Growing U.S. Companies, and Top Workplaces in California.We have continued to be recognized as a proud winner of the Best and Brightest Companies to Work For awards in both Southern California and the Nation since 2021.Raken is consistently rated a High Performer for construction management solutions on leading review platforms such as G2, Capterra, and Software Advice, and we are recognized by G2 year after year.Our culture is a top priority. We have a hardworking team that strives to make a meaningful impact and enjoys having fun along the way.Our core values guide everything we do: Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, and Let's Go!If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you.Role Responsibilities:Serve as the strategic point of contact and relationship owner for customers within our core market account segmentProactively identify expansion opportunities within existing accounts, build and forecast a robust expansion pipeline, and achieve quarterly and annual expansion quotasOwn and drive renewals, retention and adoption for assigned accountsMeet and exceed sales performance goalsBe self-motivated with high energy and drive to succeed every dayConduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from RakenIncrease customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plansBe a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven mannerIdentify at risk customers and deliver solutions to mitigate churn riskBe your customer's champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heardRequirementsSkills, Qualifications and Attributes:3-5 years in SaaS account management or client facing rolesDemonstrated experience owning renewals and long term retention goals within assigned accountsExperience in a quota carrying role working to expand an existing customer baseStrong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and moreStrong presentation skills, as well as ability to master technical workflowsCurious problem solver, focused on identifying risk early and finding solutions that drive long term customer successRelationship builder - driven by the opportunity to proactively create and develop relationships within assigned accountsA strong desire to execute, drive impact and deliver measurable resultsHave a positive attitude, be a self starter and above all, a great teammateIdeal Qualifications:Spanish fluency is a bonusAbility to come into our Carlsbad, CA office 2-3x per monthBenefits:Medical, dental and vision with generous employer contributionHSA/FSALife/LTDGenerous PTO12 Paid Holidays401k + MatchContinuing educationFree on-site gymMonthly Social EventsExcellent company cultureModern office with Ocean view and amenitiesDiversity and Inclusion:We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success. We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.