Business Solutions Specialist

Job Description

Job Description

Northwest Registered Agent LLC in Albany, New York is growing and we’re looking to add to our team. This is a full time Monday-Friday role working in office with an awesome set of teammates. In this role you will assist with state business filings, inbound and outbound mail/documentation, while offering support to clients via phone and email.

In a typical day you will support the processing, forwarding and recording of incoming and outgoing mail on behalf of client’s companies including service of process and official client mail. You will also help clients navigate the complexities of business formation and registered agents service by problem solving, submitting, and following up on a variety of business filings with the Secretary of State, all while offering top notch customer service to our clients and internal teams.

Starting Wage: $18.50-$20.50/hour+ $2/hour in office increase

This position is coded as "Office Only" which requires daily in office attendance. You will receive an additional $2/hour to your base wage. This stipend is subject to change based on change in your role or business decision.

Responsibilities:

• Prioritize, process, open, sort, scan, track inbound mail and Service of Process. Process, ship, and track outbound mail
• Retrieve and upload required or missing client account information or documentation into company software
• Keep client files up to date by consistently recording client interactions and documentation
• Manage and submit state filings within set timelines
• Process check requests and the mailing and tracking of paper filings to both state and federal offices
• Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed
• Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services
• Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services
• Hit position metrics for mail processing, filings, and client support with no/minimal errors
• As part of a small office team, identify and drive process improvements and support teammates and office as needed with a variety of daily tasks from opening/closing the building to ordering supplies

Requirements:

• Strong attention to detail, organized
• Strong customer service skills, clear and concise communicator
• Strong computer skills and comfortable conducting online research and troubleshooting issues
• Eager and interested in learning more about our business and solving client problems
• Available to work in office daily
• Preferred qualification: Experience processing legal documents
• Preferred qualification: Professional Experience working with the Secretary of State's office
• Preferred qualification: Experience or understanding of state business filings is a plus, including familiarity with the processes and documentation required for business formation

Benefits:

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
• After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
• The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Maternity and Paternity Leave
• 4% company matching 401(k) with no vesting period
• Quarterly "Work Wherever" allowance
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it

Company Description

Northwest Registered Agent is a Business Identity Service that helps people start and run their businesses the right way.

We provide everything entrepreneurs need to get their business off the ground and keep it compliant- LLC formation, registered agent service, business addresses, mail scanning, phone and email setup, domains, websites, and ongoing state filings. Our goal is to take what’s usually complicated, fragmented, and frustrating, and make it simple and reliable.

What makes Northwest different is how we operate. We build and manage our services in-house, and we focus on doing things correctly rather than chasing trends or shortcuts. Privacy By Default® isn’t just a feature, it’s how we approach every part of the business.

Inside the company, we work a little differently than most places. We value ownership over hierarchy, and critical thinking over rigid process. People here are trusted to understand problems, make decisions, and take responsibility for outcomes. We don’t believe in unnecessary layers or “that’s just how it’s done” thinking, we believe in using good judgment and doing what makes sense for the customer.

We’re a team of real people helping real people, building practical tools that make running a business easier, clearer, and less stressful.

Company Description

Northwest Registered Agent is a Business Identity Service that helps people start and run their businesses the right way.\r\n\r\nWe provide everything entrepreneurs need to get their business off the ground and keep it compliant- LLC formation, registered agent service, business addresses, mail scanning, phone and email setup, domains, websites, and ongoing state filings. Our goal is to take what’s usually complicated, fragmented, and frustrating, and make it simple and reliable.\r\n\r\nWhat makes Northwest different is how we operate. We build and manage our services in-house, and we focus on doing things correctly rather than chasing trends or shortcuts. Privacy By Default® isn’t just a feature, it’s how we approach every part of the business.\r\n\r\nInside the company, we work a little differently than most places. We value ownership over hierarchy, and critical thinking over rigid process. People here are trusted to understand problems, make decisions, and take responsibility for outcomes. We don’t believe in unnecessary layers or “that’s just how it’s done” thinking, we believe in using good judgment and doing what makes sense for the customer.\r\n\r\nWe’re a team of real people helping real people, building practical tools that make running a business easier, clearer, and less stressful.