Front Office Supervisor
Hei Hotels Inc.
- # Front Office SupervisorApplyremote type: On-Sitelocations: Houston Grand Hotel - River Oaks - Houston, TXtime type: Full timeposted on: Posted Todayjob requisition id: JR117831**About Us**For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand – River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow—because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy—your future could be part of something extraordinary.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.### **Essential Duties and Responsibilities*** Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.* Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote •HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.* Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.* Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.* Communicate both verbally and in writing to provide clear direction to staff.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** One year experience in customer service in hospitality or similar industry.* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.* Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.* Ability to access and accurately input information using a moderately complex computer system.* Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.* Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.* Ability to establish and maintain effective working relationships with associates, customers and patrons.* Effective verbal and written communication skills.* •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- J-18808-Ljbffr Hei Hotels Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Front Office Supervisor in Houston, TX vacancy
- Overview Thompson Houston is hiring for a PM Front Office Supervisor to join the hotel’s front office team. The property is located in a 36-story skyscraper at Buffalo Bayou Park, offering luxury amenities including 172 guestrooms, 34 suites, 100 residences, a spa, fitness...SuggestedLive inFlexible hoursNight shift
- ...person with a passion to serve others, the Omni Houston Hotel may be your perfect match. Position Overview The role of the Front Office Supervisor is to ensure the appropriate check‑in and check‑out of guests in a courteous and professional manner while maintaining four...SuggestedWork at officeShift workNight shiftWeekend work
- ...Front Desk Supervisor The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service. Responsibilities: Consistently...Suggested
Golden Nugget Hotels & Casinos
Houston, TX1 day ago - ...Front Desk Supervisor We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this...SuggestedFull timeAll shiftsShift workNight shift
Concord Hospitality
Houston, TX2 days ago - ...Front Desk Supervisor This position at Magnolia Houston Hotel will provide exceptional service to both internal and external guests at all times... ...organization preferred. Previous experience with Windows, Office, and property management systems highly desirable. Must be able...SuggestedWork at officeRelocationFlexible hoursShift work
CoralTree Hospitality
Houston, TX5 days ago - ...Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive... ...all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all...Shift work
Avion Hospitality
Houston, TX5 days ago - ...direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds...Work at office
The Joint Chiropractic
Houston, TX3 days ago - ...Description The Hotel Front Desk Supervisor oversees daily front office operations, managing staff, check-ins/check-outs, and guest services to ensure high satisfaction. Key duties include resolving guest complaints, handling financial transactions, training agents...Work at officeShift work
IHG Hotels & Resorts
Houston, TX4 days ago - ...Job Summary: The Front Office Manager will oversee front desk operations, manage staff, and ensure the highest level of guest satisfaction... ...; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties...Full timeWork at officeShift workNight shift
Dreamscape Hosptality
Houston, TX1 day ago - Front Desk Coordinator - Houston, TX Boardroom Salon for Men is the leader in the upscale men's grooming segment, providing an elegant, team-focused environment and we are looking for professional and experienced Front Desk Coordinators to join our team! We hire the best...Full timeFlexible hoursAfternoon shift
- Avion Hospitality is seeking a Front Desk Assistant Manager to support the Front Desk Manager in delivering attentive, friendly, and efficient service to guests from check-in to check-out. The role emphasizes maximizing room revenue and occupancy, supervising Front Desk...
- Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a place which delivers best in class patient... ...group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others...Full timePart timeWork at officeMonday to Friday
$15 per hour
Now Hiring - BD - HOU - Tanglewood - Houston, TX Front Desk Coordinator - HOU - Tanglewood BD - HOU - Tanglewood - Houston, TX Starting pay: $15/hour plus retail and membership commissions Hourly role Front Desk Coordinator - Houston, TX - Tanglewood You’ve just discovered...Hourly payFull timeTemporary workImmediate start- The Learning Experience - Clear Lake in Houston, TX is seeking a friendly Front Desk Clerk to greet families and manage front desk operations. This on-site role involves answering inquiries, processing enrollments, and supporting staff with daily administration in a child...
- A leading men's grooming salon in Houston is seeking a Front Desk Coordinator to join its upscale team. The ideal candidate will possess strong client service and communication skills, with a passion for a professional work environment. Responsibilities include providing...Flexible hours
$17 per hour
...Vision , we believe exceptional patient experiences start at the front desk. As the first person patients see, you set the tone for... ...with warmth, managing schedules with efficiency, and keeping our office running smoothly. We’re looking for a dependable, patient-focused...Full timePart timeWork at office$18 - $21 per hour
...Builders is seeking a professional, organized, and customer-focused Front Desk & Warranty Coordinator to join our team full-time. As the... ...a fast-paced environment, and comfortable handling both front office responsibilities and customer service coordination for our warranty...Hourly payFull timeWork at officeMonday to FridayMTY Builders Inc.
Houston, TX3 days ago$47k - $57k
...Job Description Job Description Client Experience & Front Desk Coordinator Location: Downtown Houston, TX Schedule: Full-... ...point of contact for clients, guests, and visitors entering the office. Create a welcoming, polished, and professional client experience...Full timeLive inWork at officeBlackstone Talent
Houston, TX2 days ago- ...Mindful Therapy Group in Houston is seeking an experienced Office Manager to support growing service locations. You will oversee front desk operations, staff coordination, and facilities management, ensuring smooth daily performance. You will also work closely with mental...Work at office
Mindful Therapy Group
Houston, TX3 days ago - ...warmth. Kozy Hotel is a design-forward, tech-savvy property that redefines the guest experience. We’re seeking a Front Desk Manager who can lead our front office team with confidence, elevate service standards, and ensure every guest interaction reflects our brand’s...Shift workNight shift
Kozy Hotel Houston North
Houston, TX5 days ago - ...Front Office ManagerDriftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute... ...the following duties personally or through subordinate supervisors.Essential Job FunctionsThis description is a summary of...Work at officeImmediate startShift workNight shift
Driftwood Hospitality Management
Houston, TX4 days ago - ...one place that truly celebrates, and elevates, the unexpected nature of Houston. We are seeking a dynamic and service-driven Front Office Manager to lead the heart of the guest experience. This pivotal leadership role oversees all front desk operations, ensuring...Local areaNight shift
Make Ready USA
Houston, TX1 day ago - ...financial records in a confidential and secure manner Complete front-end process of billing procedure ensuring all information is... ...with policy. Oversees the materials going in and out of the office including inventory shipments and deliveries. Other duties...ReliefWork at officeImmediate startMonday to Friday
Fresenius Medical Care
Houston, TX5 days ago - ...financial records in a confidential and secure manner Complete front-end process of billing procedure ensuring all information is... ...with policy. Oversees the materials going in and out of the office including inventory shipments and deliveries. Other duties as...ReliefWork at officeImmediate startMonday to Friday
- Omni Houston Hotel, part of Omni Hotels & Resorts, invites a friendly, motivated individual to join our front desk leadership team. The Front Office Supervisor will ensure courteous check-in/out and uphold four-star standards while addressing guest issues. You will train...Shift workNight shiftWeekend work
- A leading men's grooming salon in Houston is seeking a Front Desk Coordinator. This position involves providing superior client service and managing a flexible schedule. Candidates must have at least 2 years of customer service experience and present a professional appearance...Flexible hours
- Community Dental Partners in the Houston area seeks a friendly front desk receptionist to welcome patients, manage check-in, schedule appointments, and handle routine insurance questions. This role supports multiple locations including Port Arthur, Orange, Willis, Santa...
- North American Dental Group is seeking a Front Desk Coordinator to manage patient check-in, appointment scheduling, and insurance verification in a fast-paced dental office. You will explain treatments and financial policies, collect co-pays, and ensure accurate day-end...Work at office
- ...Assistant Front Office ManagerA New Team. A New Vision. Endless Opportunities. Join The Blossom Today.The Assistant Front Office Manager supports the daily operations of the Front Office while helping lead, coach, and develop the team to deliver the elevated and personalized...Day shiftAfternoon shift
Crescent Services
Houston, TX3 days ago - ...Assistant Front Desk Manager Four Seasons Hotel Houston is looking for an Assistant Front Desk Manager to join our Front Office team. We are looking for a talented, passionate, and enthusiastic individual to join our team and help us provide an exceptional experience...Full timeFlexible hoursShift workDay shiftAfternoon shift
Four Seasons Hotels Limited
Houston, TX2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Supervisor. Be the first to apply!
Related searches
- front office manager Houston, TX
- hotel front desk manager Houston, TX
- assistant front office manager Houston, TX
- front desk supervisor Houston, TX
- front desk coordinator Houston, TX
- front office supervisor Houston, TX
- front desk manager Houston, TX
- front office coordinator Houston, TX
- front office Houston, TX
- dental front office Houston, TX