Credit and Collection Representative

Credit and Collection Representative (68862) Requisition ID: 68862 – Full-Time – Permanent The Credit and Collections Representative will be responsible for contacting customers whose account balances are past their contractual payment terms to facilitate the collection of outstanding balances. This role requires use of an ERP system and knowledge of freight invoicing. Hours of Work: Hybrid schedule, Monday–Friday, 8:30 a.m.–5:00 p.m., with in‑office days Tuesday–Thursday. Benefits Medical & Prescription Drugs (80%+ premium paid by Employer) Employer Funded Health Savings Account (H.S.A) Dental and Vision plans Employer funded Short/Long Term Disability & Life Insurance Accident, Hospital & Critical Illness Plans Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary) Annual Bonus Incentive Plan Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days Paid Holidays 100% Paid Extended Parental/Maternity Leave Program 100% subsidized pay Military/Reserves Leave Program Tuition Assistance Wellness Program Identify Theft Protection Discount Program Pet Insurance Discount Program Responsibilities Specifically target customers whose accounts receivable balances are over 60 days past due while also working to maintain customers’ AR balances within contractual terms. Contact delinquent customers/freight auditors to diagnose reasons for non-payment. Ensure customers/freight auditors are receiving invoices in correct format by working with IT and support branch personnel in helping resolve billing issues in a timely manner. Answer and/or direct customer invoice inquiries. Generate and send customer statements by downloading invoice information from AR systems and importing into an excel format so that data can be manipulated to customer needs. Meet with Collections Supervisor on a weekly basis to discuss top delinquent accounts. Further discussions will be held on an account level to discuss what immediate actions are being taken to resolve delinquent issues of each account. Carry out other duties as appropriate and as assigned by their manager. Experience 5+ years of collections experience. Must have proficiency with MS Office applications. Microsoft Excel skills are necessary. Ability to engage in creative problem solving and effectively adaptability to changes in processes and methodologies. Knowledge of SAP (AR modules), Salesforce, or third‑party procure‑to‑pay portals an asset. Understanding of B2B collection practices and accounts receivable processes. Strong communication, negotiation, and problem‑solving skills. Ability to work with large data sets and multiple systems. Education Minimum Associates’ degree in a business‑related concentration or equivalent work experience. The base salary range for this role is $60,250 - $73,000. Actual base pay offered may vary depending on job‑related knowledge, skills, experience, and other factors permitted by law. Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences. Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require an accommodation during the recruitment process, we will work with you to meet your needs. Purolator International participates in the E-Verify program in certain locations as required by law. Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law. #J-18808-Ljbffr Purolator