Credit Controller

Credit Controller Norwich – Hybrid We’re delighted to be working with a well‑established organisation who are looking to add a Credit Controller to their Finance team in Norwich. This is a fantastic opportunity for someone who enjoys building professional relationships, managing debt responsibly, and being part of a collaborative finance function. The role As Credit Controller, you’ll play a key role in ensuring timely and accurate cash collection, working closely with clients, fee earners, and senior stakeholders. Key responsibilities will include: Managing the credit control process using the collections system, chasing outstanding balances via email, letter, and telephone Communicating professionally with clients to secure payment and resolve queries Running monthly statements, reviewing contact details, and identifying any reasons for non‑issue Maintaining accurate and detailed notes within the Collections system Supporting fee earners where required to help achieve payment outcomes Responding promptly and professionally to queries from clients, partners, and internal stakeholders Monitoring instalment plans, ensuring payments are received on time and chasing any defaults Effectively managing your own workload and priorities Assisting with the preparation of the monthly Aged Debt Report for the CFO Setting and reviewing credit limits Producing Letters Before Action for unpaid invoices where necessary Preparing court claim documentation when required About you You’ll be organised, detail‑oriented, and confident communicating with a wide range of stakeholders. You’ll also bring: Strong document and data management skills An understanding of financial regulations, data protection, and internal policies Excellent attention to detail Strong organisational and time management skills A collaborative, team‑focused approach Accurate and efficient typing skills #J-18808-Ljbffr