Senior Solutions Architect II, AI/ML

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. We want people who are passionate about solving complex cloud infrastructure challenges for our customers. We are looking for a Solutions Architect with expertise in cloud infrastructure to support the success and retention of DigitalOcean's high-value customers. Reporting to the Manager of Solutions Architecture, you will work directly with Customer Success, Sales, and Support functions to retain and grow DigitalOcean’s largest and fastest growing customers. You will be the technical subject matter expert on DigitalOcean’s portfolio, advising on best practices and guiding customers to the optimal solution to meet their business objectives. You will work closely with other functions within DigitalOcean such as Product, Engineering, and Operations to ensure the needs and insights from the local markets are funneled appropriately back into DigitalOcean's products and services. This is an amazing growth opportunity for a highly motivated individual to establish and expand our presence within the region. Technical depth, excellent communication skills, and a self-starter mentality are needed. What You Will Be Doing: As a Senior Solutions Architect II, you will serve as a technical partner to the success and sales teams. You will perform architecture reviews, proof of concepts, demos, uncover customer technical needs, and demonstrate DigitalOcean's value proposition. Working with AEs, GAM and TAM counterparts, you'll help retain large customers and expand their workloads on DigitalOcean. - Develop deep expertise in the DigitalOcean product portfolio, the evolving cloud landscape, and AI/ML platforms.

- Advocate for customers by providing feedback to product teams, overcoming adoption blockers, and driving new feature development. - Offer personalized onboarding assistance and guide customers through their cloud journey, resolving technical blockers. - Design and review architecture tailored to specific business use cases, ensuring optimal solutions for customers. - Implement and oversee infrastructure management best practices to secure and optimize cloud resources. - Identify opportunities for cost reduction and performance improvement, helping customers make data-driven cloud optimization decisions. - Conduct technical consultation sessions, workshops, and training for customers to empower them in managing cloud infrastructure. - Partner with Growth Account Managers and Customer Success Managers to create success plans that ensure customer retention, expansion, and satisfaction. - Provide regular presentations articulating product benefits, functionality, and technical solutions. - Demonstrate strong expertise in AI/ML frameworks like TensorFlow and PyTorch and usage of platforms like Hugging Face, with experience deploying and fine-tuning LLMs and GenAI models. - Optimize GPU workloads using CUDA or TensorRT and build scalable AI applications like chatbots, inference services or recommendation systems using Kubernetes and NFS. - Design AI solutions tailored to business needs, manage data pipelines, and integrate databases. - Liaise with Engineering and Support teams to resolve escalations and growth obstacles in a timely fashion. - Identify and drive process improvement opportunities and promote technical best practices across the organization. - Contribute to internal and external documentation, such as "The Navigator’s Guide to DO. " - Build tools to enhance the experience of Premium Support customers and improve platform usability.