Technical Account Manager, Okta Enterprise

About Okta Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real‑world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career‑defining work. We're all in on this mission. Okta is the leader in Identity management and The World's Identity Company. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents. Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity‑powered journeys. Enterprise Workforce Identity Opportunity Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in‑person onboarding and travel to our San Francisco, CA HQ or Chicago office during the first week of employment. This role is integral to the Enterprise segment team, managing enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer's unique ecosystem to not only address present challenges but also anticipate and innovate for the future. As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity. Key Workforce Identity Solutions You Will Support The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include: Identity & Access Management (IAM): Single Sign‑On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory. Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. Privileged Access Management (PAM): Privileged Access. Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection. What You'll Be Doing Enterprise Customer Partnership & Influence Build deep, long‑lasting relationships with customers as their go‑to technical advisor. Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders. Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies. Collaborate with customers to design identity strategies aligned with their business objectives. Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity. Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture. Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement. Complex Problem Resolution & Advocacy Demonstrate advanced problem‑solving skills, capable of dissecting complex, multi‑faceted problems and orchestrating effective solutions. Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions. Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM). Manage competing priorities with little impact on delivery, ensuring follow through on all activity. Demonstrate a strong ability to represent and advocate for the customer with cross‑functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company. Facilitate difficult discussions with senior stakeholders. Thought Leadership & Team Enablement Serve as a thought leader, providing best practices, workshops, and training. Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers' security posture. Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team. Mentor peers and colleagues, upskilling capability with a focus on technical development. Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution. Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge. What You'll Bring to the Role Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master's degree). 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect. 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices. Education: BA/BS/MS in Computer Science, Information Technology or related discipline, OR equivalent work experience required. Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well‑known customer use cases to a customer technical persona including architect. Able to modify existing quickstart or code samples to adapt them to the customer's requirements. Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers. Solid understanding of one or more key areas, including technologies and protocols to support identity federation and robust access control models (SAML 2.0, WS‑Federation, OAuth, OpenID Connect), legacy applications in a hybrid IT environment, SaaS deployment such as Salesforce, Box, Office 365, Workday, lifecycle management scenarios to 3rd party systems and applications, enterprise applications in the ecosystem to provide identity and attributes to applications, security and performance monitoring and 3rd party signals integrations, and awareness of augmentation of identity protocols and flows. Excellent communication skills, capable of translating complex technical topics into actionable insights. Convey complex ideas in a compelling and easily understandable manner. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO. Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders. Ability to track and influence customer behavior and health metrics across a portfolio of accounts. Benefits Supporting Your Well‑Being Driving Social Impact Developing Talent and Fostering Connection + Community The annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington is between $128,000 — $176,000 USD. The OTE range for candidates located in the San Francisco Bay Area is between $143,000 — $197,000 USD. Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave). For more information about our Total Rewards program, visit Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. 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