Staff Operations Engineer

Staff Operations Engineer

The Staff Operations Engineer is a senior technical leadership role focused on the design, reliability, and continuous evolution of hybrid-cloud and workplace infrastructure. You will own architecture within a defined infrastructure domain while influencing technical direction across multiple teams and environments. The role combines hands-on engineering with strategic thinking, requiring you to solve complex infrastructure challenges and deliver high-impact initiatives. You will work across IT, SRE, Security, and service ownership teams to build scalable, secure, and dependable systems. From migrations and re-architectures to automation, observability, and incident response, your work will directly improve operational resilience and efficiency. The position also provides opportunities to mentor engineers, establish technical standards, and become a trusted expert within your infrastructure domain. This is a remote-friendly environment suited to an experienced infrastructure engineer who thrives on autonomy, collaboration, and solving ambiguous problems.

Accountabilities:

• Own and continuously evolve architecture within a defined infrastructure domain, ensuring systems remain scalable, reliable, secure, and aligned with technical standards.
• Design, implement, and support production infrastructure spanning multiple teams, environments, and locations.
• Establish and promote reusable engineering patterns, operational standards, and best practices across the infrastructure domain.
• Contribute to medium- and long-term technical strategy, typically covering a 6–18 month planning horizon.
• Lead complex, ambiguous, and high-impact infrastructure initiatives from problem definition through implementation and delivery.
• Drive migrations, re-architectures, performance improvements, reliability initiatives, and other major infrastructure transformations.
• Remain hands-on with critical systems and actively contribute to implementation rather than focusing solely on architectural design.
• Collaborate across IT, SRE, Security, and Service Owner teams to align technical decisions and ensure clean integration across office, data center, and cloud environments.
• Improve system reliability through effective monitoring, alerting, operational design, capacity planning, and service-level practices.
• Help define and maintain appropriate SLIs and SLOs and participate in root cause analysis for complex incidents.
• Reduce operational toil by developing automation, improving systems, and introducing repeatable approaches to infrastructure management.
• Design and support core infrastructure components including compute, DNS, networking, identity, and related services.
• Apply deep expertise in at least one infrastructure area while maintaining broad knowledge across adjacent systems and technologies.
• Build and improve automation through scripting and Infrastructure as Code and contribute to internal tooling and platform enhancements.
• Mentor engineers, provide technical guidance, participate in design reviews, and raise engineering quality through knowledge sharing.
• Maintain clear system documentation, architecture diagrams, operational runbooks, and other resources that enable teams to operate infrastructure effectively.
• Serve as a trusted technical resource within the assigned domain and help drive alignment through influence and collaboration.

Requirements:

• 6+ years of professional experience in systems engineering, infrastructure engineering, or a closely related technical field.
• Strong experience designing, implementing, and operating production infrastructure at scale.
• Hands-on expertise with VMware, Cisco UCS, application and network load balancers, and Linux/Unix operating systems.
• Strong understanding of networking fundamentals, including DNS, TCP/IP, routing, firewalls, and data center environments.
• Demonstrated ability to lead complex technical initiatives that span multiple teams and require coordination across different infrastructure environments.
• Experience taking ownership of infrastructure systems or architecture within a defined technical domain.
• Ability to solve loosely defined, high-impact problems and translate complex systems challenges into practical, implementable solutions.
• Strong technical communication and collaboration skills, with the ability to influence decisions and build alignment without relying on formal authority.
• Experience balancing deep technical expertise in one area with broad competency across adjacent infrastructure systems.
• Strong hands-on engineering mindset, with a willingness to design, implement, troubleshoot, and improve critical systems directly.
• Experience with Infrastructure as Code and configuration management tools such as Puppet, Ansible, or comparable technologies is preferred.
• Proficiency in Python or other scripting languages for automation is preferred.
• Familiarity with observability tools, monitoring, alerting, and modern reliability engineering practices.
• Experience with containerization and contemporary platform engineering technologies is a plus.
• Understanding of infrastructure security principles and secure systems design.
• Experience administering GitHub Enterprise is a bonus, including user access management, organization and repository management, SSO/SCIM integration, and policy enforcement.
• Strong mentoring, documentation, troubleshooting, and knowledge-sharing abilities.
• Ability to work effectively in a distributed, cross-functional environment while maintaining ownership of critical technical outcomes.

Benefits:

• Competitive U.S. salary ranges based on location tier:
• US Tier 1: $163,000–$218,000 USD.
• US Tier 2: $150,000–$200,000 USD.
• US Tier 3: $139,000–$185,000 USD.
• Performance-based bonus opportunities for eligible employees.
• Comprehensive medical, dental, and vision coverage.
• Generous retirement contributions with 100% immediate vesting, regardless of employee contributions.
• Quarterly company-wide wellness days.
• Country-specific paid holidays plus a day off for your birthday.
• One-time home office stipend to support a productive remote workspace.
• Annual professional development budget.
• Quarterly well-being stipend.
• Substantial paid parental leave.
• Employee referral bonus program.
• Additional benefits such as life and AD&D insurance, disability coverage, and employee assistance programs, subject to applicable location.
• Remote-friendly work environment.
• Opportunity to influence infrastructure architecture and reliability across a broad technical organization.
• Significant scope for technical leadership, mentorship, and cross-team impact.