Windows Engineering Manager

Windows Engineering ManagerThe Windows Engineering Manager leads the engineering, delivery, and operational support of our enterprise Windows endpoint platform. This role provides both technical direction and people leadership for a distributed team of approximately 8–10 desktop engineers and technicians responsible for the design, deployment, management, security, and overall lifecycle of end-user computing services across the organization.As a trusted advisor to Digital Workplace leadership, you will drive the enterprise end-user computing strategy—ensuring Windows platforms remain secure, compliant, reliable, and aligned with core business objectives. You will balance strategic planning with operational execution to deliver a secure, productive, and consistent experience for our hybrid workforce.Key ResponsibilitiesStrategic Leadership & Team ManagementLead, mentor, and develop a distributed team of 8–10 desktop engineers and technicians, fostering a culture of accountability, continuous improvement, and technical excellence.Drive the execution of the enterprise end-user computing strategy, establishing engineering standards, operational processes, and platform modernization initiatives.Partner closely with cross-functional teams—including Infrastructure, Information Security, Network, and Enterprise Operations—to deliver scalable, resilient endpoint solutions.Manage day-to-day operations, remove technical and organizational barriers, and oversee platform health, service performance, and operational stability.Enterprise Endpoint Management & ModernizationOversee Windows endpoint management, device provisioning, operating system lifecycle management, and endpoint security capabilities for thousands of endpoints across multiple locations.Lead strategic initiatives including operating system upgrades (e.g., Windows 10 to 11 migrations), endpoint management modernization, and device lifecycle programs.Champion modern endpoint initiatives, leveraging technologies such as Microsoft Autopilot, Windows 365 Cloud PC, and Intune-first management strategies.Technical Oversight & OperationsOversee zero-touch provisioning, configuration management, software distribution, patching, compliance, and co-management models using Microsoft SCCM/MECM and Microsoft Intune.Drive automation across endpoint operations using scripting tools (e.g., PowerShell, Python) to streamline workflows and enhance end-user experience.Ensure alignment with endpoint security best practices, including drive encryption, Endpoint Detection and Response (EDR), identity management, OS hardening, and desktop networking standards (LAN/Wi-Fi, VPN, DNS/DHCP).Support virtual desktop infrastructure (VDI) integration (e.g., Citrix, VMware Horizon, Azure Virtual Desktop) with the enterprise endpoint environment.Oversee enterprise testing strategies, pilot programs, proof-of-concept (POC) initiatives, and vendor technical evaluations to provide data-driven recommendations for platform and tooling decisions.QualificationsMinimum Qualifications (Must-Haves)Experience: Minimum 6 years of overall IT engineering experience combined with 5+ years in enterprise desktop or end-user computing roles, including direct leadership responsibilities.Education: Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.Windows & Endpoint Mastery: Deep, hands-on knowledge of Windows OS deployment, imaging, troubleshooting, and lifecycle management in large enterprise environments supporting thousands of endpoints across hybrid models.Expert-level experience with Microsoft SCCM/MECM and Microsoft Intune, including software distribution, patching, compliance, and co-management models.Modern Endpoint Initiatives: Direct experience with modern EUC models, including Windows 365 Cloud PC, Windows Autopilot, Intune-first strategies, or major OS migrations.Automation & Scripting: Proven ability to automate endpoint operations using PowerShell, Python, or similar languages to support zero-touch provisioning and configuration management.Security & Networking: Solid grasp of endpoint security best practices (encryption, EDR, identity, hardening) and core desktop networking concepts (LAN/Wi-Fi, VPN, DNS/DHCP).VDI & Remote Computing: Strong understanding of virtual desktop technologies (Citrix, VMware Horizon, Azure Virtual Desktop) and their integration with endpoint environments.Leadership & Evaluation: Track record of leading enterprise testing strategies, pilot programs, vendor technical evaluations (POCs), and delivering data-driven platform recommendations.Innovation Mindset: Proven track record of enhancing user experience through automation, modern support models, or analytics.Desired QualificationsRegulated Industry Experience: Prior experience in financial services or another highly regulated environment with strict compliance and high-availability standards.Vendor & Financial Management: Experience managing OEMs, software vendors, and third-party service providers, including budgeting, licensing optimization, and contract oversight.