Office Manager

Community Bank Seeks Full-Time Office Manager

Summary of Position

The Office Manager is responsible for leading the daily operations, staffing, customer experience, and overall performance of a full-service branch. This individual is expected to lead by example and actively participate in all aspects of branch operations, including customer service and teller functions as needed.

The successful candidate will have a passion for growing customer relationships, delivering exceptional service, driving operational excellence, and developing a positive, high-performing team. This individual will lead by example, actively participate in all aspects of branch operations, and understand that long-term growth is achieved through outstanding customer experiences, a strong team culture, and efficient branch operations.

The ideal candidate believes that leadership is earned through service, leads from the front, and is willing to perform any task they ask of their team.

Primary Job Duties

1. Leads the branch in delivering exceptional customer service that supports the Bank's commitment to building strong, lasting customer relationships.
2. Serves as a working leader who is willing and able to perform all branch functions, including Customer Service Representative, Teller, account opening, and operational support duties as needed.
3. Understands and performs all operational, customer service, and teller functions within the branch and serves as a resource and backup for staff when needed.
4. Creates and maintains a positive, accountable, and collaborative culture where employees are encouraged to grow, contribute, and provide exceptional service.
5. Leads and supports the branch team's participation in the Bank's and market's business development efforts through community involvement, referral generation, relationship building, branch campaigns, and other growth initiatives.
6. Ensure branch operations are conducted efficiently, accurately, and in compliance with Bank policies and regulatory requirements while continually seeking opportunities to improve processes, employee effectiveness, and customer outcomes.
7. Promotes the growth of customer relationships by identifying needs, providing financial solutions, and encouraging branch-wide referral and cross-selling activities.
8. Develops, coaches, and motivates team members through training, cross-training, performance management, and ongoing professional development.
9. Participates in community events and activities that support the Bank's mission, strengthen community relationships, and create business opportunities.

Job Qualifications and Experience

1. Demonstrated ability to lead, coach, and develop employees while fostering a positive and productive work environment.
2. Understanding of branch operations, customer service principles, sales culture, and process management.
3. Ability to prioritize responsibilities, solve problems effectively, and adapt to changing business needs.
4. Previous banking experience is preferred. Management or supervisory experience is strongly preferred.
5. Typically requires 5-7 years of relevant banking, customer service, operations, sales, or leadership experience.

Desired Skills and Knowledge

The ideal candidate will possess many of the following skills and experience; however, we recognize that strong candidates may not possess every qualification listed:

• Knowledge of branch banking operations, sales, and customer relationship development.
• Understanding of consumer products.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to coach, motivate, and develop team members.
• Commitment to operational excellence and continuous improvement.
• Strong problem-solving, organizational, and decision-making abilities.
• Passion for delivering exceptional customer service and contributing to the growth and success of the Bank.

HOURS:

The applicant must be able to work the hours listed below. Schedule may vary within the listed hours of operation. Addition hours may be required for staff coverage, training, meetings or afterhours events when applicable.

• Monday-Thursday 8:00 AM-4:30 PM
• Friday 8:00 AM-5:00 PM

LOCATION:

The primary location for this position is 2009 Scottsville Road, Bowling Green, Kentucky 42104.