Medical Receptionist

Care Coordinator

The Care Coordinator supports a high-volume, multi-specialty medical clinic by managing patient intake, coordinating clinical services, and facilitating seamless communication among patients, providers, pharmacies, and laboratories. This role combines front and back office responsibilities, including insurance verification, prescription and lab order processing, rooming patients, and assisting with telehealth appointments, all within a professional and traditional medical office setting. The Care Coordinator plays a key role in delivering excellent patient service to a diverse population, including pediatric, urgent care, adult care, radiology, and geriatric patients.

Responsibilities

• Perform patient intake and check in patients in a professional and efficient manner.
• Verify patient insurance coverage and ensure accurate documentation for visits and procedures.
• Run and process prescription requests on behalf of providers, ensuring accuracy and timely follow-up.
• Order laboratory tests for patients as directed by providers and coordinate with laboratories for results.
• Work closely with patients, providers, pharmacies, and laboratories to manage patient orders and follow-up care.
• Assist with rooming a very high volume of patients each day, including taking basic information and preparing them for physician visits.
• Collaborate with physicians on a daily basis to support clinical workflows and patient care needs.
• Maintain a high level of professionalism and strong customer service throughout all patient and team interactions.
• Demonstrate flexibility in job duties and functions, adapting to changing clinic needs and priorities.
• Communicate effectively with geriatric patients, ensuring clarity, patience, and compassion in all interactions.
• Use technology and video conferencing tools to help facilitate and guide patients through telehealth appointments.
• Work within the EMR system (E Clinical Works) to document visits, update patient records, and manage orders.
• Utilize strong computer and phone skills to handle scheduling, inquiries, and patient communications.
• Apply medical terminology, medication knowledge, and pharmacy-related understanding when processing prescriptions and supporting clinical tasks.
• Support internal medicine, urgent care, pediatric, and radiology services as needed within the clinic.
• Assist with back office tasks such as rooming patients, basic clinical support, and coordination of EKGs as directed.
• Ensure attention to detail in all documentation, orders, and patient communications.
• Provide excellent patient service and contribute to a welcoming, family-oriented clinic environment.

Essential Skills

• 12 years of recent medical office experience.
• Medical Assistant certificate required.
• BLS certification required and/or CPR certification.
• Knowledge of medical terminology.
• Medication knowledge or pharmacy knowledge required.
• Experience working with electronic medical records (EMR), specifically E Clinical Works.
• Strong computer skills and ability to work with technology and video conferencing tools.
• Strong phone etiquette and professional communication skills.
• Ability to communicate effectively with patients, providers, pharmacies, and laboratories.
• Ability to work with a geriatric patient community using clear, patient-centered communication.
• Detail-oriented approach to documentation, orders, and patient information.
• Ability to process and fill prescription requests accurately.
• Experience with back office functions such as rooming patients and supporting clinical workflows.
• Comfort working in urgent care, internal medicine, and multi-specialty clinical settings.

Additional Skills & Qualifications

• Experience in a high-volume medical clinic environment is highly beneficial.
• Exposure to multi-specialty care, including pediatrics, urgent care, adult care, and radiology.
• Familiarity with EKG procedures and urgent care workflows is an advantage.
• Strong customer service mindset and ability to contribute to a family-oriented, tight-knit team culture.
• Ability to adapt to changing duties and support both front and back office functions as needed.
• Interest in professional development opportunities such as training and learning resources.

Work Environment

This role is based in a very high-volume medical clinic that provides pediatric, urgent care, adult care, and radiology services, supporting approximately 17 doctors and seeing 250 or more patients per day. The setting is a professional, traditional medical office with both front and back office responsibilities, where staff regularly collaborate with physicians, pharmacies, and laboratories. The culture is family-oriented, tight knit, and welcoming, offering exposure to a wide range of specialties and patient populations. The position involves daily use of EMR systems (E Clinical Works), computers, phones, and video conferencing tools to support in-person and telehealth appointments. The clinic is located in an area with convenient access to nearby restaurants and amenities, providing a comfortable and accessible environment for staff during breaks.

Job Type & Location

This is a Contract to Hire position based out of Fountain Valley, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)