Service Center Leader: Drive Ops, KPIs & Client Experience
Towers Watson
Willis Towers Watson is seeking a Service Center Manager in Richardson, Texas to oversee daily operations of the service center. This role requires strong leadership skills to manage agents and performance metrics, ensuring exceptional client service. The ideal candidate will have over 5 years of experience in service centers and a proven track record in enhancing operational efficiency and employee engagement. A competitive benefits package is also provided. #J-18808-Ljbffr Willis Towers Watson
- ...Description Chase Auto is a leader in auto financing,... ...products and services—from retail... ...Director, Customer and Client Experience Strategy within... ...Power, NPS, CSAT) to drive prioritized... ...lagging indicators, KPIs/KRIs, incorporating... ...health and wellness centers, a retirement...Suggested
- ...Client Operations Associate I In Operations... ...inquiries, and optimize service operations, all... ...client onboarding experience and provide... ...optimize service center performance. Managing... ...stakeholders, you'll drive improvements and... ...and today we are a leader in investment banking...Suggested
- ...seeking an Operations Professional in Plano, Texas, to drive store sales through outstanding client service and effective inventory management. As a key part... .... Responsibilities include enhancing the in-store experience, managing order fulfillment, and supervising...Suggested
- ...market research. You will oversee team leaders and project managers to ensure the delivery of market research data and services meets client expectations. With a minimum of 5 years... ...of quantitative research and management experience, you will play a critical role in...Suggested
- Job Description Insight Global is looking to hire a Client Service and Activation Lead for a client in the benefits industry. This role will... ...'s Workforce Privacy Policy: Skills and Requirements Experience in client relationship management or client-facing project management...Suggested
- ...modernizing benefits operations, the company enhances the experience for both administrators and employees. Team members collaborate in a technology-driven, client-focused environment that values accuracy, reliability, and service excellence. Client Services & Deployment Lead...Full timeWork at officeRemote workHome officeMonday to FridayAfternoon shift
$60k - $90k
...play a key role in guiding clients through our debt relief... ...learning. 2+ years of experience in sales, customer service, or call center roles. Proven success in... ...professionalism. Relentless drive to achieve and exceed... ...performance indicators (KPIs). Average 1–2 client...Full timeLocal area- ...access the products and services you need 24/7. With more than 80 years of experience, 47 localized websites,... ...s value proposition to drive sales growth and... ...organization has with its leading clients. Impacts the... ...Human Resources Service Center at (888) 994‑7669. #J-...Temporary workWork experience placementFlexible hours
$60k - $90k
...Description The Role The Service Center Manager is responsible for... ...center, ensuring exceptional client service, and driving team performance. This... ...key performance indicators (KPIs) such as: Average handle time... ...on data insights Client Experience Ensure high-quality client...Temporary workLocal areaFlexible hours- ...Experienced Client Services Manager MCI is a leading Business... ...growth in our contact center. To be considered... ...adherence to SLAs and KPIs. Collaborate with... ...qualities: ~3+ years of experience in client services or... ...experiences and drive optimal performance. MCI...Full timeTemporary workCasual workWork at officeLocal area
- Cognizant is seeking a Service Line Sales Manager in Plano, Texas, to drive strategic growth by shaping enterprise deals and nurturing long-term client relationships. The role requires extensive experience in enterprise business development and involves leading end-to-...
- O'Reilly Auto Parts is seeking a Retail Service Specialist to support store operations and management in Plano, Texas. The role requires strong communication skills and the ability to lead a team in delivering excellent customer service while also managing shift responsibilities...Shift work
- ...Operationslocations: CORP - Cinemark Service Center, Plano, TXtime type:... ...to make unforgettable experiences.**Role Summary:**The... ...for supporting and driving the enterprise in... ...and supports culinary leaders, partners with... ...+ Monitor operational KPIs tied to culinary performance...Hourly payDaily paidContract work
- Medium is seeking a Client Support Manager in Plano, Texas, to ensure an exceptional customer experience for partners and clients. The candidate will leverage data to identify... ...Responsibilities include managing customer service inquiries, conducting audits, and analyzing...
- ...Monkey International is actively seeking a Center Manager in Plano, TX, to lead operational and cultural aspects of the service center. This role requires driving sales, profitability, and ensuring exceptional customer experiences. The ideal candidate will possess a...
- ...position includes participating in an onboarding program, overseeing service team tasks, and ensuring high standards of cleanliness and... .... Key qualifications include at least 6 months of leadership experience, strong communication skills, and a passion for fitness....
- CNA Insurance in Plano, Texas is seeking an experienced professional to lead claim service strategies. This role entails managing client relationships, ensuring effective delivery of services, and maintaining partnerships with brokers and agents. The ideal candidate will...
- ...to maintain exceptional performance for key accounts. This role involves engaging with clients, handling issues, and ensuring compliance. The ideal candidate should have experience in security operations, possess a Level 2 Security License, and must be authorized to work...
$70k - $90k
Job Title Client Experience Manager Department Agent Dealer Services Pay Grade $70,000 to $90,000 dependent on experience Overtime Eligibility Exempt Date May... ...strong working client relationships with business leaders at all levels to achieve long-term partnerships....- ...Technologies, Inc. is seeking a Client Engagement Lead to build strong client... ...will manage relationships and drive product adoption while... ...candidate will partner with justice leaders and stakeholders, enhancing the client experience through impactful technology solutions...
- ...CBRE Workplace Experience Coordinator As a CBRE Workplace Experience... ...a world-class customer service experience to employees and guests... ...customer service to the clients and visitors of a designated... ...readiness), proposes solutions, and drives them through to completion....Second jobWork at office
- Huffines is seeking a Service Manager for Genesis of Plano to oversee daily operations and ensure exceptional customer service. The ideal candidate will have 3-5 years of dealership experience, expertise with Reynolds and Reynolds DMS, and a strong track record in service...
$40k - $60k
Brakes Plus in Addison, Texas, is seeking an Automotive Service Advisor to uphold standards of excellence and support the service department... ...will have outstanding leadership skills, at least 2 years of experience, and a valid driver’s license. A competitive salary between $4...$124k - $162.75k
...sustainable products and services. Our culture guides us... ...and grow with us. What Drives Success The Senior Manager, Customer Experience (CX) leads multiple customer... ...all CX teams. Monitor KPIs and implement corrective... ...aspects of assigned call center. Excellent written and...Temporary workWork at office$67.54k - $79.45k
...technology that provides value-added services for collectors worldwide. We... ...the Customer Relations Center (CRC) in driving the operational strategy of the customer relations experience. The Customer Relations... ...relations representative team KPIs for delivery of timely...Full timeWork experience placementWork at officeWorldwideFlexible hoursShift work- ...homeowners, our Branch partners and the Client Shared Service Center in offering the highest level of... ...that the tone of the voice of service drives the universe of the contact center and... ...experienced in similar position Knowledge, experience with COPC Excellent communication,...Flexible hours
$67.54k - $79.45k
...relations representative team KPIs for delivery of timely... ...to customer support services issues. Maintain... ...manner. Implement and drive continuous improvement... ...personalized collector experience. Be accountable for driving... ...in the Customer Request Center and ensuring requests are...Full timeWork experience placementWork at officeFlexible hours$17.2 - $23.37 per hour
...includes managing responsibilities, communicating effectively with clients, and overseeing workflow to ensure tasks meet account... ...Candidates should possess an HS diploma and 1 to 2 years of customer service experience. The position offers competitive compensation of $17.20 - $2...Hourly pay$90k - $100k
...Description Job Description Client Services Manager Plano, TX (... ...client-facing project management experience, operational coordination... ...service levels, SLAs, KPIs, production quality, and operational... ...work alongside experienced leaders supporting enterprise-level...Full time- Bridgestone Americas is looking for a Service Manager in Rowlett, Texas. The role combines... ...high customer satisfaction, and driving sales through proactive engagement. Minimum... ...include a high school diploma and relevant experience, along with managerial skills. Join a company...
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