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Service Center Leader: Drive Ops, KPIs & Client Experience

Towers Watson

Willis Towers Watson is seeking a Service Center Manager in Richardson, Texas to oversee daily operations of the service center. This role requires strong leadership skills to manage agents and performance metrics, ensuring exceptional client service. The ideal candidate will have over 5 years of experience in service centers and a proven track record in enhancing operational efficiency and employee engagement. A competitive benefits package is also provided. #J-18808-Ljbffr Willis Towers Watson

Vacancy posted 1 day ago
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